Banquet Operations Manager - Hilton Boston Park Plaza

Job Description Banquet Operations Manager – Hilton Boston Park Plaza (HOT0CKAJ) Work Locations Hilton Boston Park Plaza, 50 Park Plaza, Arlington St., Boston, MA 02116-3912 Hilton Boston Park Plaza is located downtown steps away from the Public Garden, Theater District, and many of the city's most popular historic sites. The property boasts 1,060 rooms, 4 outlets, and over 70,000 square feet of meeting space. The position reports to the Director of Banquets and will oversee a union banquet team of more than 20 members. The ideal candidate has at least 3 years of experience in banquets and banquet set‑up at a hotel with 500+ rooms and 50,000+ square feet of meeting/event space. Current manager or supervisor looking for their next step. Prior experience managing a union team is preferred. Ability to work the required shifts. Shift Pattern Full availability (AM/PM/Overnight) weekdays, weekends, holidays as needed. Hours between 4:00 AM and 1:00 AM. Salary Range $73,000‑$77,000 yearly. The Benefits Access to pay when you need it through DailyPay Medical insurance coverage – for you and your family Mental health resources including Employee Assistance Program Best‑in‑class paid time off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt‑free education – access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications* 401(k) plan and company match to help save for your retirement Hilton Shares: employee stock purchase program (ESPP) – purchase Hilton shares at a 15 percent discount Career growth and development Team member resource groups Recognition and rewards programs *Available benefits may vary depending on property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing? A Banquet Manager is responsible for managing the daily execution of all banquet functions in the hotel to deliver outstanding guest service and financial profitability. The role directs and provides oversight to the Meetings and Convention Services Managers / Facilities Managers responsible for the daily inspection of meetings/banquets set up, ensuring they are properly staged and on schedule. Manage and lead banquet/facilities Houseperson. Oversee the break down of a function room and ensure proper storage of equipment Ensure compliance with health, safety, sanitation and alcohol awareness standards Manage daily banquet functions, including plans, organization and execution of breakfasts, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc. Oversee the set up of function rooms, including placement of linens, silver, glassware and china according to event specifications and conduct full inspections Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations and delivering recognition and reward Recruit, interview and train team members Communicate function specifications, procedures and changes with affected departments including, but not limited to, Food and Beverage, Event Services, Property Operations, Audio Visual and Housekeeping What are we looking for? Hilton seeks demonstration of the following values: hospitality, integrity, leadership, teamwork, ownership and a sense of urgency and discipline. We also look for key attributes including quality, productivity and customer focus. Hospitality – passion for delivering exceptional guest experiences Integrity – do the right thing, all the time Leadership – industry and community leadership Teamwork – team player in everything we do Ownership – ownership of actions and decisions Now – operate with urgency and discipline Quality, productivity, customer focus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning lodging from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all! #J-18808-Ljbffr Hilton Worldwide, Inc.