Customer Service Program Coordinator (Animal Services Program Coordinator) - #2026-11823-01

Customer Service Program Coordinator (Animal Services Program Coordinator)

Salary: $28.81 - $35.98/hour; $4,993.73 - $6,236.53/month; $59,924.80 - $74,838.40/year.

Department: Health and Human Services

Employment Type: Permanent/Full Time (40 hrs/week)

Work Location: Auburn, CA and surrounding areas

HR Analyst: Lindsay Baer

Join our Animal Services team as a Customer Service Program Coordinator! The Animal Services Customer Service Program Coordinator provides direct supervision to clerical staff and helps guide the administrative functions that keep a busy animal shelter operating effectively. The ideal candidate is an organized and collaborative professional who can lead administrative operations while supporting programs that make a meaningful difference for animals and the community. This position plans, prioritizes, assigns, supervises, and reviews the work of clerical staff who provide administrative support to shelter staff, customers, and volunteers. The coordinator is also responsible for evaluating administrative operations, including adoption and licensing programs, recommending process improvements, and preparing operational reports to help ensure efficient operations and consistent, high-quality customer service.

Key responsibilities include:

• Supervise, train, and evaluate clerical staff; coordinate daily assignments, monitor performance, and support efficient administrative operations.
• Evaluate shelter customer service operations, recommend process improvements, maintain program records, prepare reports, and oversee distribution of donated supplies.
• Respond to public inquiries, resolve concerns, and promote positive relationships with staff, volunteers, and community members.
• Build relationships with rescue organizations, community partners, and the public; coordinate educational programs, outreach activities, and social media communications.
• Coordination of foster caretaker registration, animal placement, medical appointments, and support for animals requiring temporary or specialized care.
• Assist with the coordination of community members and volunteers during emergency evacuations as needed.

Successful candidates will have experience working in a fast-paced animal services environment and will demonstrate strong skills in office administration, written and verbal communication, recordkeeping, customer service, problem solving, and managing multiple priorities. Knowledge of administrative procedures, report preparation, staff supervision, and continuous process improvement is highly desirable.