Quality Assurance & Exception Specialist

Quality Assurance & Exception Specialist About Speed Xpress Inc. Founded in 2022, SpeedX offers a superior last-mile delivery experience designed to better connect brands to customers. At SpeedX, we’re more than just a delivery company – we’re partners in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for businesses. We created a next-level delivery experience that’s designed to meet business's needs, exceed their expectations, and future-proof their ecommerce business. In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down. About the role: We are seeking a meticulous and resilient Quality Assurance/Quality Control (QA/QC) Specialist to ensure every parcel leaving our facilities meets SpeedX’s rigorous operational standards before entering the final mile delivery process. Key Responsibilities & Quality Focus This position operates at the intersection of warehouse operations, internal systems, and customer support. Floor-Based Quality Control & Parcel Exception Handling Physical Quality Audits: Conduct routine and systematic inspections of parcels on sorting lines, staging areas, and loading docks to verify accurate labeling, packaging integrity, and compliance with handling procedures. Exception Identification & Segregation: Identify, separate, and properly isolate exception parcels, including damaged shipments, mis-sorted packages, documentation discrepancies, and weight variances. Process Compliance: Monitor and enforce adherence to warehouse sorting and handling Standard Operating Procedures (SOPs) across multiple shifts and operational teams. System-Level Investigation & Resolution Operational Investigations: Utilize internal ERP/POS and tracking systems to investigate the root causes of operational exceptions identified on the warehouse floor or through shipment tracking. Root Cause Analysis (RCA): Perform detailed analysis of shipment failures, data inconsistencies, and sorting errors to determine where operational breakdowns occurred, whether due to data entry, system configuration, or physical handling issues. Data Integrity & Corrections: Execute system corrections following physical verification to ensure shipment records accurately reflect the final status and disposition of exception parcels. Customer Communication & Issue Resolution Customer Support Liaison: Serve as a point of contact for escalated customer inquiries related to shipment exceptions, including delayed tracking updates, missing information, and failed delivery attempts. Professional Communication: Communicate operational issues clearly, professionally, and empathetically while providing timely updates and realistic resolution timelines. Continuous Improvement Feedback: Escalate recurring operational and customer communication issues to Operations and Data teams to support process improvement initiatives. Essential Requirements & Work Environment Physical & Core Requirements Warehouse Floor Readiness: Ability to stand and walk for extended periods, including full shifts, in a warehouse environment. Exceptional Attention to Detail: Strong accuracy and precision when verifying parcel information, tracking numbers, labels, and addresses. Technical Proficiency: Comfortable using scanners, tablets, and standard office software, including Microsoft Excel for basic reporting and data tracking. Learning Agility: Ability to quickly learn and adapt to proprietary ERP/POS and operational systems through hands‑on training. Preferred Qualifications Education: Associate’s degree, bachelor’s degree, or equivalent educational background preferred. Logistics Experience: Previous experience in a warehouse, fulfillment center, logistics, or parcel sortation environment is highly preferred. Bilingual Skills: Mandarin or Chinese language proficiency is a strong asset for internal collaboration and customer communication, though not required. #J-18808-Ljbffr Speed Xpress Inc.