Service Desk Analyst

Service Desk Technician Location: Oshkosh, WI Schedule: Onsite Contract Length: 6 Months with strong potential for extension Available Shifts 1 Opening: Monday-Friday | 5:00 AM - 2:00 PM 2 Openings: Monday-Friday | 6:00 AM - 3:00 PM 1 Opening: Monday-Friday | 8:30 AM - 5:30 PM 1 Opening: Monday-Thursday | 11:30 AM - 10:30 PM Position Overview We are seeking Service Desk Technicians to join a growing IT support team in Oshkosh, WI. This is an excellent opportunity for entry-level IT professionals looking to gain hands‑on experience in an enterprise environment, as well as experienced Service Desk analysts seeking to expand their technical skills. The Service Desk Technician serves as the first point of contact for end users, providing technical support through phone, email, and chat channels. The team supports a large-scale enterprise environment and is focused on delivering exceptional customer service while resolving technical issues efficiently. Key Responsibilities Provide first-level technical support for end-user issues via phone, email, and chat. Create, update, and manage incidents and service requests within the ServiceNow ticketing system. Troubleshoot Microsoft 365 (O365) issues, including Outlook, Teams, and other Office applications. Support Active Directory account administration, including password resets and account unlocks. Handle access requests, software support, and basic hardware troubleshooting. Provide support for SAP-related issues and application access requests. Escalate complex issues to appropriate support teams when necessary. Document troubleshooting steps, resolutions, and customer interactions. Deliver a high level of customer service while meeting service-level expectations. Required Skills Help Desk Support Service Desk Support Technical Troubleshooting Customer Service Phone Support Windows 10/11 Support Ticket Management Microsoft 365 (O365) Active Directory Preferred Qualifications Previous Help Desk, Service Desk, Desktop Support, or Technical Support experience. Experience working in an enterprise-level IT environment. Familiarity with ServiceNow or other ITSM platforms. Strong communication and problem-solving skills. Spanish-speaking candidates are encouraged to apply. Technical Environment Microsoft 365 (O365) Active Directory ServiceNow Windows 10/11 SAP Enterprise IT Infrastructure Why Join? Gain experience supporting a large enterprise environment. Work alongside experienced IT professionals and leadership teams. Develop technical and customer service skills in a fast-paced support environment. Opportunity for contract extension and long-term career growth. Collaborative team culture with ongoing training and mentorship. Ideal candidates are customer-focused, technically curious, and eager to build their IT careers while supporting a diverse user community. Job Type & Location This is a Contract position based out of Oshkosh, WI. Pay And Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oshkosh,WI. Application Deadline This position is anticipated to close on Aug 7, 2026. About TEKsystems The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems And TEKsystems Global Services The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr