Technical Support Specialist

Select how often (in days) to receive an alert: Create Alert Requisition #: 20821 Functional Area: Client Service Employment Type: Full-Time Work Options: In Office / Partial Remote from Neenah/Appleton/Oshkosh area #LI-Hybrid Work Hours: M-F 9:30am-6:00pm CST Position Summary J. J. Keller is looking for a TechnicalSupport Specialist to join our Technology Solutions team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. The Technical Support Specialist provides high quality support to external and internal clients for cloud-based applications and hardware. This includes assisting clients in the resolution of reported issues, maintaining documentation of all support calls, and providing internal client support as needed. Why J. J. Keller? Starting pay of $22/hr. 17 days of PTO annually + 8 Paid Company Holidays + 1 Paid Floating Holiday Annual Reviews+ Merit Increases +Quarterly Bonus Program New Hire On-the-Job Training Medical + Dental + Vision Insurance Free Onsite Wellness Clinic for those associates near our corporate office Free onsite fitness center + access to FLEX by Fitness on Demand providing 24/7 access to online workout and wellness programs 401(k) with Employer Match +Company-funded Profit Sharing Job Responsibilities Provides client support for anyTechnology Solutions products/services via phone, email, chat, etc. Meets department metrics for number of calls, resolution time etc. Provides guidance to customers on the use of software applications and hardware devices. Independently analyzes and resolves support issues in line with knowledge level. Follows proper troubleshooting steps, asks clarifying questions, and discovers underlying causes of issue. Follows escalation procedures to provide a seamless customer experience and allows the team to effectively resolve customer inquiries. Tracks all client interactions including contacts, suggestions and resolution to issues in tracking software. Qualifications Education and Experience High School Graduate or General Education Degree (GED). 1+ year of customer service experience, preferably in a high-volume, service environment. Experience supporting mobile applications or cloud-based applications a plus. Ability to learn and utilize a variety of software applications. Experience with smartphone applications. Strong technical aptitude and interest. Other Requirements: Proficient in the use of a PC and able to flow seamlessly between multiple systems and applications. Ability to utilize a variety of applications and connected devices. Commitment to providing outstanding client service. Quality minded and detail oriented. Ability to work in a fast-paced environment. Strong problem-solving skills. Professional communication skills in a variety of channels such as phone, email, chatrooms, etc. Empathy and de-escalation skills. Physical Requirements Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time. We Protect People & The Businesses They Run™ Every associate atJ. J. Kellermakes a difference by creating safer, more respectful workplaces. Whether serving our customers directly with expertise in safety and regulatory compliance or supporting the business with specialized skills, together we contribute to better workplaces for people across North America. If you experience system-related issues or need assistance with the online application, please call View phone number on click.appcast.io. J. J. Keller & Associates, Inc. isan Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Nearest Major Market: Oshkosh Nearest Secondary Market: Appleton Job Segment: Technical Support, Cloud, Consulting, Social Media, Compliance, Technology, Marketing, Legal #J-18808-Ljbffr