Customer Services Representative

Customer Service Representative

At Zotec Partners, our people make it happen. Transforming the healthcare industry isn't easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can't happen without our extraordinary people – our team members across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear vision, to partner with physicians to simplify the business of healthcare. Today we are more than 900 employees strong and we continue to use our incredible talent and energy to bring that vision to life. We are a team of innovators, collaborators and doers.

We're seeking a customer service representative to join us. This is a remote position. As a remote customer service representative, you will have the opportunity to make a positive impact in patient lives every day, by answering their inbound calls and resolving their billing inquiries, all from the comfort of your own home!

What you'll do:

• Respond to inbound calls from patients regarding medical bills, insurance coverage, and payment options
• Explain billing statements, balances, and payment plans in a clear and compassionate manner
• Document interactions accurately in billing and patient management systems
• Collaborate with other Zotec teams to resolve patient concerns
• Maintain compliance with HIPAA and company policies at all times
• Meet quality, productivity, and customer satisfaction standards

What you'll bring to Zotec:

• Experience in a healthcare call center or customer-oriented environment
• High school diploma or equivalent
• Home internet required with a minimum of 20 mbps download/10 mbps upload speed
• Excellent customer service skills required
• Ability to understand, analyze and interpret complex documents
• Proficient MS Office skills
• Must be detail oriented with high degree of accuracy
• Excellent written communications and organizational skills
• Exceptional verbal communication and interpersonal skills
• Flexible mentality; willing and capable of performing varied tasks and adapting to change
• Able to work in a team environment
• Professionally exercises discretion and independent judgment in day-to-day work

At Zotec, you will enjoy a network of highly experienced professionals in an environment where you can operate with autonomy yet have the resources and backing of other professionals in a similar role. Entrepreneurial and enterprising is the spirit of our team. If you are an original thinker and opportunity seeker, we'd like to talk to you! Learn more about our organization.