UX Designer

UX Designer

Location - McLean VA – Onsite

Job Description

Must Have Technical/Functional Skills

• Advanced proficiency in Figma, including auto-layout, components, prototyping, and design systems.
• Experience designing for credit unions, banks, or fintech, with a strong understanding of digital banking workflows.
• Expertise in designing responsive websites and native mobile apps (iOS/Android).
• Ability to design user journeys for:
• Online & mobile banking
• Account onboarding
• Loan & credit card applications
• Payments, transfers, bill pay
• Digital servicing flows
• Familiarity with WCAG 2.x and ADA compliance for U.S. digital experiences.
• Experience conducting user research and usability testing.
• Ability to create personas, user flows, IA, journey maps, and interactive prototypes.
• Strong understanding of design methodologies (Design Thinking, UCD, Double Diamond).
• Familiarity with regulatory considerations: disclosures, fraud prevention, clarity in financial UI.
• Experience maintaining and scaling design systems.

Roles & Responsibilities

Lead UX design for the credit union’s website, online banking portal, and mobile banking app.

Implement a structured design methodology for new products and features, from research through final delivery.

Develop executive-level presentations, including conceptual design strategies, member journey insights, and proposed UI/UX solutions.

Create and maintain a Figma-based design system to ensure consistency across web and mobile channels.

Conduct user research, usability testing, and stakeholder interviews to inform design decisions.

Translate complex regulatory and compliance requirements into clear, intuitive designs.

Optimize high-impact member journeys: onboarding, loan applications, digital payments, authentication, account management.

Partner with Product, Technology, Marketing, Compliance, Risk, and Operations teams to align design direction.

Present design concepts and rationale to Leadership, Executive Teams, and Steering Committees.

Ensure designs meet brand standards, accessibility requirements, and security best practices.

Advocate for the voice of the member throughout the product lifecycle.

Generic Managerial Skills, If any

Strong communication and storytelling skills, especially for executive audiences.

Ability to work collaboratively across cross-functional and regulated environments.

Excellent stakeholder management, negotiation, and expectation-setting skills.

Strong critical thinking and problem-solving abilities.

Capacity to manage multiple workstreams and meet deadlines.

Ability to mentor or support junior designers if needed.