Patient Access Specialist

Job Description

Job Description

We are seeking a dependable and service-oriented Patient Access Specialist to join our healthcare team to work onsite. In this role, you will be responsible for creating a positive patient experience by handling registration, insurance verification, scheduling support, and front-end administrative duties. The ideal candidate is organized, compassionate, and able to work efficiently in a fast-paced healthcare environment.

Hours: 3pm - 11pm Every other weekend (16 hrs/week) | This position is fully in-person and onsite

Responsibilities for the position:

• Greet patients and visitors in a professional and courteous manner
• Complete patient registration and verify demographic and insurance information
• Obtain and enter accurate data into the electronic medical record system
• Collect co-pays and other required patient payments
• Answer incoming calls and assist with scheduling or general inquiries
• Ensure all required forms and documentation are completed and signed
• Maintain patient confidentiality and comply with HIPAA guidelines
• Coordinate with clinical and administrative staff to support smooth patient flow
• Resolve registration and insurance issues in a timely manner
• Provide excellent customer service to patients, families, and internal teams

• High school diploma or equivalent required
• Previous patient access, medical reception, healthcare registration, or front desk experience preferred
• Knowledge of insurance verification, benefits eligibility, and patient intake processes preferred
• Experience with electronic medical records systems, including Epic, preferred
• Strong data entry, communication, and problem-solving skills
• Ability to multitask and remain calm in a busy healthcare setting
• Strong attention to detail and commitment to accuracy
• Must be able to work onsite