Director of Programs

Job Description

The Agency You’ll Join:

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page.

The Team You’ll Work With:

The Mayor’s Office of Immigrant Affairs (MOIA) was established in 1984 and incorporated into the New York City Charter in 2001 to promote the economic, civic, and social integration of immigrant New Yorkers, expand access to justice, and advance policies that strengthen immigrant communities across the city.

MOIA serves as a bridge between city government and immigrant communities by advising on and supporting the development and implementation of policies and programs that improve access to services for immigrant New Yorkers and speakers of other languages. The office partners with City agencies and community organizations to strengthen language access, expand equitable access to services, and advance initiatives that support immigrant communities citywide.

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The Problems You’ll Solve:

The Director of Programs plays a central role in overseeing the design, implementation, and management of MOIA’s programmatic work. This role ensures that programs serving immigrant New Yorkers are effectively delivered, responsive to community needs, and aligned with agency priorities.

Reporting to the Deputy Commissioner for Policy, Programs, and Economic Justice, the Director of Programs leads a team responsible for managing a portfolio of programs and initiatives that support immigrant communities across New York City. This includes overseeing program implementation, managing partnerships with community-based organizations and service providers, and ensuring that programs are coordinated across City agencies.

Working across MOIA teams and with City partners, the Director ensures that programmatic efforts are aligned with broader policy priorities and informed by community engagement. The role also helps identify opportunities to strengthen programs, expand access, and improve service delivery.

Specifically, the Director of Programs will:

• Oversee the implementation and management of MOIA programs and initiatives.
• Lead a team of program staff, including Associate Directors and Program Managers, to ensure effective delivery of services.
• Manage relationships with community-based organizations, service providers, and City agency partners.
• Ensure programs are responsive to community needs and aligned with agency priorities.
• Monitor program performance and identify opportunities to improve effectiveness and impact.
• Support coordination across teams to align programs with policy, communications, and community engagement efforts.

Key Responsibilities:

Program Leadership and Management:

• Oversee the day-to-day management and implementation of MOIA’s program portfolio.
• Ensure programs are delivered effectively, on time, and in alignment with agency goals.
• Provide strategic direction to strengthen program design, delivery, and impact.

Staff Leadership and Development:

• Supervise and support program staff, including Associate Directors and Program Managers.
• Foster a collaborative and accountable team environment focused on results.
• Provide guidance on program implementation, problem-solving, and performance management.

Partnerships and External Coordination:

• Manage relationships with community-based organizations, service providers, and external partners.
• Coordinate with City agencies to support program implementation and service delivery.
• Identify opportunities to strengthen partnerships and expand program reach.

Program Strategy and Performance:

• Monitor program performance and track progress toward goals and deliverables.
• Analyze program data and feedback to inform improvements and strategic adjustments.
• Identify gaps in services and recommend new or expanded programmatic approaches.

Cross-Team Coordination:

• Work closely with policy, communications, and community engagement teams to ensure alignment across initiatives.
• Support the integration of programmatic work with broader agency priorities.

Compliance and Operations:

• Oversee program-related procurement, contracts, and budget coordination in partnership with internal teams.
• Ensure compliance with City requirements and program guidelines.

Flexibility and Additional Duties:

• Undertake additional projects and responsibilities as needed to meet evolving organizational priorities.
• Support agency-wide initiatives and special projects as required.

About You:

The ideal candidate is an experienced program leader with a strong track record of managing complex initiatives in government, nonprofit, or public service settings.

The successful candidate will have demonstrated experience overseeing programs, managing teams, and working with community-based organizations and public sector partners.

They will be a strong manager and strategic thinker with the ability to translate priorities into effective program implementation while maintaining a focus on impact and service delivery.

Specific Skills:

• You have strong program management and implementation experience.
• You have experience supervising staff and managing teams.
• You can manage multiple programs and priorities simultaneously.
• You have experience working with community-based organizations and service providers.
• You have strong organizational and project management skills.
• You can analyze program performance and identify areas for improvement.
• You have strong communication and stakeholder management skills.

Additional Information

• In addition to the resume, a cover letter is required to apply.

Special Assistant (MA)-MGRL - 0668A

Qualifications:

• Bachelor's degree required.
• 7+ years of relevant experience in program management, public service, nonprofit leadership, or a related field.

Additional Information:

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.