Field Technician - Appalachian Corridor

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. T-Mobile is searching for an impactful Field Technician in the Appalachian Corridor to join us in taking the next big leap forward! You should possess a balance of wireless industry exposure, coupled with the ability to be independent and cover a wide area of sites in our market. You will be a generalist, encompassing aspects of technical support, project management, and operational support while being a responsible teammate. We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way! T-Mobile is seeking a motivated and skilled Field Technician to support our Engineering & Operations team across western Maryland, the West Virginia Panhandle and Potomac Highlands, and the Shenandoah Valley of Virginia. In Virginia, the territory spans the I-81 corridor and Shenandoah Valley (Winchester, Front Royal, Strasburg, Woodstock, Harrisonburg, Luray, and Berryville), extending east to Loudoun and Fauquier foothill communities such as Purcellville, Round Hill, and Marshall. There may be instances where this person is asked to provide coverage along the I-70, I-81, and I-68 corridors, as well as occasional day travel to other areas within the Mid-Atlantic region. This territory includes a mix of rural and mountainous sites, so we need a technician who is comfortable with long drive times, remote site access, and severe-weather conditions, and who can work independently. The Field Technician role involves applying technical knowledge to maintain and improve network performance and reliability. It involves providing technical assistance, managing smaller projects, and contributing to operational process improvements. The role requires understanding of radio access networks, backhaul, signaling, disaster recovery, data services, and location-based services. Success is measured by effective technical support, timely project updates, and identification of process improvements. The work directly impacts network stability and service quality for organizational and customer needs. Provide technical support to resolve network performance issues and contribute to outage resolution efforts Manage smaller projects or project segments, delivering accurate status and progress updates as required Identify and recommend process improvements related to maintenance and repair activities to senior staff and management Complete required training to maintain current knowledge of systems, products, and organizational standards Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: Bachelor's Degree OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Vocational/Technical Training or related field (Preferred) 2-4 years - Working experience in Field Operations and maintenance. Basic operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems, and AI. Radio Access Network (RAN) – Practical knowledge of RAN architecture, components, and operations, with the ability to support deployment, maintenance, and optimization activities. (Wireless Backhaul – Understanding of wireless backhaul technologies and configurations used to connect cell sites to the core network, including microwave and fiber-based solutions. (Experience with Nokia cell site routers and IP backhaul configuration is a plus.

• 5G New Radio (NR) – Demonstrated experience with, or the ability to learn, Radio Access Network (RAN) equipment and 5G NR standards as they apply to field operations. (Base Station – Working knowledge of base station equipment, installation, configuration, and maintenance as it relates to network performance and reliability. (Continuous Development – Candidates are expected to actively grow their skills through ongoing training, certifications, and hands-on experience in an ever-evolving telecommunications landscape. (Disaster Recovery Planning – Familiarity with disaster recovery protocols and the ability to implement contingency plans to restore network services with minimal disruption. (Network Troubleshooting – Ability to systematically identify, diagnose, and resolve network issues across a range of hardware and software systems in both planned and emergency scenarios. (Project Management – Ability to plan, coordinate, and complete field assignments efficiently, managing time, resources, and priorities to meet deadlines and service commitments. (Technical Support – Ability to provide hands-on technical assistance and field-level support to internal teams and partners, ensuring timely resolution of equipment and network issues. (Computer Fluency – Proficiency with Microsoft Office Suite and similar productivity tools. Includes an understanding of Internet Protocol and a willingness to incorporate AI-driven tools when preparing and triaging solutions for logical network components. (Ability to use fiber test, line and antenna test equipment. (Flexible hours are a must. Day and night work is part of the job, as well as being part of an on-call rotation for the market, which includes weekends and holidays. (Travel:
• Travel Required (Yes/No): Yes – within the market

This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.*** Total Target Cash Earnings Opportunity: $62,142 - $112,089National Base Pay Range: $27.16 - $48.99 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results. The base pay range reflects the compensation component of this opportunity. To find the pay range for this role based on hiring location, At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io.