Service Advisor - RV & Fleet Maintenance

Job Description

Job Description

Help My RV Repairs LLC (HMR) | West Valley, Arizona

Pay: $24–$28 per hour

Job type: Full-time

Schedule: Monday–Friday; occasional flexibility may be needed

Experience: Service advising, repair order writing, automotive, RV, diesel, or fleet maintenance experience preferred

About the Role

Help My RV Repairs LLC (HMR) is seeking a motivated, organized, customer-focused Service Advisor to support our growing RV repair, mobile service, diagnostics, generator, air conditioning, slide-out, and commercial fleet maintenance operations.

You will serve as the primary contact for RV owners and fleet accounts, help keep technicians productive, and deliver a professional service experience as HMR expands its commercial maintenance business.

Responsibilities

●    Answer calls and inquiries, schedule appointments, and coordinate service requests.

●    Serve as the primary contact for customers and commercial fleet managers.

●    Write accurate repair orders and document customer concerns.

●    Gather technician findings and communicate estimates, recommendations, and repair updates.

●    Obtain authorization before performing additional work.

●    Follow up on estimates, declined work, parts availability, and repair status.

●    Coordinate technician schedules and maintain an efficient workflow.

●    Maintain accurate customer records, invoices, and service updates in business software.

●    Assist with warranty and manufacturer documentation when applicable.

●    Identify legitimate maintenance needs and approved additional services.

●    Support fleet preventive maintenance and recurring commercial service accounts.

Qualifications

●    Strong customer service, communication, organization, and follow-through skills.

●    Ability to manage multiple repair orders and priorities.

●    Confidence explaining repair recommendations and estimates.

●    Basic understanding of vehicle systems and mechanical repairs.

●    Comfort using computers, email, scheduling software, and digital records.

●    Reliable, professional, accountable, and able to work independently.

●    Customer-first mindset with the ability to grow service revenue ethically.

Preferred experience includes RV service advising or dealership operations, automotive or diesel service writing, commercial fleet maintenance, repair order or warranty systems, technician dispatching, and software such as QuickBooks, Housecall Pro, or similar platforms.

RV experience is helpful, but strong automotive or fleet service advisors with transferable skills are encouraged to apply.

Compensation and Opportunity

●    $24–$28 per hour, depending on experience.

●    Full-time position with an established shop and mobile service operation.

●    Opportunity for increased responsibility as commercial fleet accounts grow.

●    Chance to help build service processes and customer relationships during company expansion.

To Apply

Submit your resume and include a brief description of your service advising, automotive, RV, or fleet maintenance experience.

Help us keep RV owners and commercial fleets moving.