Bilingual Customer Service Specialist (Spanish)

Overview Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin‑Williams products, recommend the right solutions, resolve concerns promptly, and ensure maximum client satisfaction while maintaining the high quality and visual standards of the products and store. The role also involves meeting the store’s sales goals. Location: Store #1944, 18640 320 Route 315 Highway, Pittston, PA. Safety and Compliance: This role involves contact with customers, including minors, handling cash and other payment methods, electronic equipment, personal information, and store merchandise. A criminal history review is required to protect the company’s operations, employees, and the public. Responsibilities Ensure high levels of customer satisfaction through excellent sales service. Assist customers in person and over the phone by determining needs and presenting appropriate products and services. Build productive trust relationships with wholesale and retail customers. Process sales transactions accurately and consistently with policies and procedures. Follow and achieve sales goals on a monthly, quarterly, and yearly basis. Maintain precise work order files and formulas. Pull appropriate products from the sales floor or warehouse. Tint and mix products, as needed, to customer specifications. Stock shelves and set up displays. Clean store equipment. Load and unload delivery trucks. Assist in making deliveries, as needed. Maintain in‑stock and presentable condition of assigned areas. Remain knowledgeable on products offered and discuss available options. Comply with inventory control procedures. Suggest ways to improve sales. Qualifications Minimum Requirements: Must be at least eighteen (18) years of age. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future. Must be able to read, write, comprehend, and communicate in English. Must be able to read, write, comprehend, and communicate in Spanish. Must have a valid, unrestricted Driver’s License. Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally. Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation. If internal to Sherwin‑Williams, must have received at least a “meets expectations” (3) rating on the most recent performance appraisal. If internal to Sherwin‑Williams, must have completed all HR Cloud eLearning courses required for the current position. Preferred Qualifications: High School diploma or GED. At least one (1) year of experience working in a delivery, retail, or customer‑service position. Previous work experience selling paint and paint‑related products. Previous work experience operating tinting and mixing equipment. Equal Employment Opportunity Sherwin‑Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. #J-18808-Ljbffr