Call Center Representative (Bilingual)

Chadwell Supply is a family-owned business in the maintenance, repair, and operations industry with 29 nationwide branches. We are looking for an enthusiastic and energetic individual to serve as a Call Center Representative. The role involves answering inbound calls, processing quotes, orders, and returns, managing credit card authorizations, and collaborating with warehouse personnel, account managers, and branch managers. Benefits Hourly wage: $18.00 per hour Full-time, Monday‑Friday 9:00 am–6:00 pm Guaranteed 40 hours per week; hybrid opportunities after training No weekend work Medical, dental, vision, life insurance, disability coverage 401(k) retirement plan 104 hours paid time off accrual Complimentary gym access Employee discount program Long‑term career opportunities across 29 branches Recognized as a top company in Tampa Bay for 8 years What you will need Minimum age 18 years Proficiency with Microsoft Outlook, Excel, and SalesPad Bilingual in Spanish/English (required) Data entry and information extraction skills for orders and accounts Strong process analysis and improvement skills Ability to multi‑task with frequent interruptions Financial aptitude for customer service order sales and fulfillment High school diploma or equivalent; some college recommended Average computer literacy and experience How you will make an impact Process stock orders, quotes, and returns accurately Provide substitutes for back‑ordered items when requested Process credit card authorizations on open orders Communicate directly with sales, managers, and warehouse personnel to resolve conflicts Answer phone calls with a clear, friendly tone Follow all account notes and policies Respond to emails promptly Participate in lunch & learns and product knowledge sessions Remain logged into queues during business hours #J-18808-Ljbffr