People Success Partner- Employee Relations

People Success Partner- Employee Relations

Pleasanton, California, United States

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Tekion is a cloud-native, AI-powered platform transforming the automotive retail industry — one of the largest and most complex commerce ecosystems in the world. We are building everything from the ground up: our technology, our culture, our processes, and our people practices. This is not a company that is optimizing what already exists. We are creating what does not yet exist — and we are doing it fast.

If you are drawn to environments where the work you do today shapes how thousands of people experience work tomorrow — this role was built for you.

The Role

People do their best work when they feel heard, treated fairly, and supported through difficulty. As our Employee Relations Manager (US/CAN/EMEA) — known internally as our People Success Partner — you are the person who makes that possible.

This is a full-spectrum employee relations role with real ownership and meaningful scope. You will run complex investigations, coach managers for incredible success – including documenting performance proactively, designing compliance training that actually changes behavior, and own the employee handbook. You are not a support function — you are a strategic one.

You report directly to the Sr. Director, People Business Partners. You work alongside our People Business Partners, who bring business context to every case. You own the process, the documentation, the training, and the compliance infrastructure. You are the expert this team and this company needs right now.

What You Will Own

Manager Coaching & Proactive Performance Documentation

• Coach people managers to full success across all client groups. Ensuring Managers are hold employees accountable and ensure they are setting clear expectations.
• Deliver regular brown bag sessions and manager enablement workshops on: coach hiring managers in proper hiring ways to get the best talent and outcomes (including what they should and shouldn't say), how to give effective feedback, how to document performance conversations, when and how to use a Performance Improvement Plan, and how to have difficult conversations with confidence
• Proactively identify managers who are not meeting manager expectations and implement targeted actions to drive improved outcomes
• Proactively identify employees at risk and conduct deep-dive assessments to address underlying issues
• Analyze survey data, exit feedback, and related insights to identify management gaps and partner on data-driven action plans to drive measurable improvement
• Assess capability gaps and determine where additional coaching, training, and enablement are needed to strengthen leadership effectiveness
• Partner with People Business Partners to identify managers who need coaching and intervene early — turning a potential ER situation into a development opportunity
• Build a repeatable manager coaching playbook that PBPs can use consistently across all client groups
• Track manager participation in coaching sessions and surface patterns to leadership where additional support is needed

Employee Relations & Investigations

• Own all workplace investigations end to end — intake, investigation plan, interviews, findings documentation, and resolution — for all countries we operate in (US, Canada, UK and Germany)
• Maintain an active case tracker with status, risk level, timeline, and resolution for every open matter
• Partner closely with People Business Partners who provide business context on each case — you own the process and documentation, they bring the organizational knowledge
• Work with employment counsel on matters with legal exposure — you will know when to loop in and when to handle independently
• Escalate complex or high-risk matters to the Sr. Director with a well-packaged summary of facts, risk assessment, and recommended next steps

Performance Improvement Plan Lifecycle

• Own the PIP lifecycle across all client groups — documentation, timeline management, manager coaching support, and resolution tracking
• Partner with PBPs and managers to ensure performance actions are documented correctly, consistently, and in a way that protects the employee and the company
• Identify patterns in performance management data and surface recommendations to the People team and business leaders
• Ensure 100% of active PIPs have clear documentation, follow-up actions, and tracked resolution — no case is ever left without a next step

Compliance Training Design & Delivery

• Design and own Tekion's compliance training program covering all federal and state-mandated topics: sexual harassment prevention (California AB 1825 / SB 1343), workplace violence prevention and professional conduct standards.
• Deliver training across all employee populations in support of our Emtrain platform — ensuring content is engaging, current, and legally compliant in every jurisdiction we operate
• Track mandatory training completion by department, role, and country — flag gaps proactively and ensure 100% completion of all legally required programs
• Stay current on federal and state law changes that affect compliance training requirements and update programs accordingly
• Build a training calendar that anticipates recurring compliance requirements so nothing is reactive

Employee Handbook & Policy Ownership

• Own the Tekion Employee Handbook and all associated policies— initial build, annual review cycle, policy updates, and multi-state and multi-country compliance across US, Canada, UK and Germany.
• Ensure the handbook reflects current law and best practices across all countries we operate in — partnering with employment counsel where country-specific nuance requires it
• Translate legal and policy updates into clear, plain-language handbook content that employees can understand and act on
• Build a policy review cadence so the handbook never becomes outdated — you own the schedule, the process, and the communication to employees when changes are made
• Maintain supplemental policies consistent with the handbook and current law

Who You Are

Skills can be taught. Experience is transferable. Culture fit is not. This section matters more than any other in this posting — please read it carefully.

You find ER work genuinely satisfying — not draining.

Every investigation is different. Every manager coaching conversation requires you to read the room differently. Every compliance question has a nuance. You do not see the complexity as a burden — you see it as the part of the job that keeps you sharp. You are energized by getting the answer right, not just getting an answer quickly.

You are proactive, not reactive.

You are not waiting for cases to come to you. You are coaching managers before they create an ER issue. You are building the training calendar before someone asks for it. You are reviewing the handbook before the law changes and you have to scramble. Your instinct is to get ahead of things — always.

You have a growth mindset — and you mean it.

You walk into Tekion knowing there is a lot you do not yet know, and that excites you. You are not here to demonstrate that you already have all the answers. You are here to build infrastructure that does not fully exist yet — and you understand that the first version of everything you create will get better over time.

You thrive in a full build.

The handbook is not done. The compliance training program is not built. The manager coaching playbook does not exist yet. You see this as a canvas, not a complaint. You are energized by the opportunity to build something great, in real time, that will outlast you at this company.

You are genuinely, sustainably positive.

Not performatively positive. Not "positive on Mondays" positive. Your natural orientation is glass half full — and it holds up under pressure, in hard conversations, and on difficult days. You are the person on the team who raises the energy in the room, not the person who quietly drains it. You coach leaders and employees toward higher engagement and performance — which means you have to model it every single day. The People team sets the bar for what a great culture looks and feels like. That starts with you.

You are fiercely loyal to the People team.