Associate Director, Patient Services

Overview NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health. For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram. Position Summary We have an exciting opportunity to join our team as an Associate Director, Patient Services. In this role, the successful candidate is responsible for overseeing the operation of the patient food service functions of the Department of Food and Nutrition. Ensures compliance with the rules and regulations of the Medical Board, TJC and State and local regulatory agencies. Ensures that patients receive optimal nutritional care in accordance with the most current information in the field of nutrition. Maintains and supervises patient food delivery to maximize patient satisfaction with Food and Nutrition Services Job Responsibilities Oversees all aspects of Patient Services Operations, holding leaders accountable to achieve departmental and organizational goals. Adheres to and promotes the mission, vision and values of the Food and Nutrition Services Department and NYU Langone Health. Achieves a world class level of food and hospitality for our staff, patients, and guests Ensures a high level of employee engagement and satisfaction by facilitating a positive work environment, open lines of communication, and culture of excellence. Demonstrates fiscal responsibility and oversight in meeting accordance with departmental budgets for labor and supplies. Establishes appropriate staffing patterns to assure quality care and service while meeting budget targets. Provides, maintains and updates up to date systems for tracking revenues and tracks costing meals served, employee time and attendance. Budget to expenditure variances are tracked in a timely fashion and reviews budget variances with related management. Performs other duties as assigned. Ensures that all employees under supervision meet mandatory and continuing education requirements. Ensures that Departmental Manuals are up to date and compliant. Ensures that Nutrition Care Manual is current and compliant with JCAHO, Rules and Regulations of the Medical Board, and Nutrition standards of the Medical Center. Ensures that Policy and Procedure Manual is current and reflective of current operations, Codes and Medical Center Policies. Updates manuals to assure accuracy and compliance. Ensures that F&N complies with all aspects of hospital safety and emergency preparedness policies. Oversees the function of Food Service specific computer systems within the Food Service Department. Recommends and oversees Food Service computer systems and their smooth functioning. Coordinates the functioning of the patient services area of the department with all other areas. Provides training on systems for management and staff. Handles patient related food problems. Always practices the highest level of professionalism in dealing with others. Participates in hospital committees as assigned. Oversees Human Resource functions within these areas. Responsible for recommending and carrying out such employee matters as promotions and disciplinary actions. Interfaces with Human Resources and Union. Ensures timely training, health assessments and evaluations for employees who are direct reports. Maintains audit functions within patient food service. Regularly seeks opportunities for continuing education. Interacts with Finance and Internal Audit as needed. Collaborates with the clinical staff in the selection, development and adoption of educational materials. Ensures that all audits for temperature, food handling, tray distribution, infection control and food safety are maintained. Oversees the nutritional adequacy of menus. Monitors all aspects of the meal service tray delivery within the Food Service Department. Ensures that all staff in areas of responsibility are appropriately trained and oriented. Provides meetings and ongoing educational forums for nutrition staff to ensure that nutrition practice is consistent with the most current information in the field. Provides ongoing education for non-clinical staff to for their continued development and to ensure adherence to departmental standards. Ensures that job descriptions and staffing plans are updated as appropriate. Minimum Qualifications To qualify you must have a Bachelors Degree, 5 or more years management experience in healthcare food service. National Restaurant Association Educational Foundation for ServSafe Protection Certification (obtained within 6 months of hire) Preferred Qualifications Registered Dietitian (RD) Additional Information Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family. NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online. View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $117,107.95 - $123,900.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here #J-18808-Ljbffr NYU Langone Hospitals