Director General

Benefits: An environment where diversity is celebrated A positive, empathetic, and supportive team and company Team member discounts Aesthetically inspiring work environment Career growth opportunities Complimentary monthly massage Competitive compensation + generous bonus potential 401(k) Bonus based on performance Company parties Competitive salary Free food & snacks Free uniforms Paid time off Training & development At The NOW Rancho Mission Viejo, we're more than a massage boutique—we're a place where our community comes to recharge, reconnect, and prioritize self-care. We are looking for an inspiring General Manager who is passionate about wellness, people development, and creating exceptional guest experiences. As the leader of our Rancho Mission Viejo boutique, you will have the unique opportunity to shape the culture, develop a talented team, and drive the continued growth of a thriving location. This role is ideal for a leader who loves building relationships, mentoring others, and creating an environment where both guests and team members feel cared for and supported. If you are energized by leading people, growing a business, and being an active part of your local community, we'd love to meet you. Your Impact As General Manager, you'll serve as the heartbeat of the boutique—setting the tone for the team, elevating the guest experience, and ensuring operational excellence every day. Build and Inspire an Exceptional Team Recruit, hire, train, and develop outstanding Experience Guides and Massage Therapists Create a culture where team members feel valued, empowered, and motivated to succeed Coach team members to achieve personal and professional growth Lead with positivity, accountability, and authenticity Create Unforgettable Guest Experiences Ensure every guest feels welcomed, cared for, and appreciated from the moment they walk through our doors Build lasting relationships with members and guests within the Rancho Santa Margarita community Resolve guest concerns with empathy and professionalism Uphold The NOW's elevated hospitality and service standards Drive Growth and Boutique Success Lead membership growth, guest retention, and retail performance Analyze KPIs and develop strategies to exceed sales and operational goals Manage labor, payroll, scheduling, inventory, and overall boutique profitability Take ownership of the boutique's financial performance and long-term success Be a Community Leader Build relationships with local businesses, community organizations, and wellness partners Represent The NOW at local events and networking opportunities Help expand The NOW Rancho Mission Viejo's presence and reputation within South Orange County Manage guest feedback and online reviews to maintain our exceptional reputation What We're Looking For 2+ years of management or leadership experience Experience leading teams in hospitality, wellness, fitness, spa, retail, or membership-based businesses Strong sales and business acumen with a proven ability to drive revenue growth Excellent communication, coaching, and people-development skills Highly organized and capable of managing multiple priorities in a fast-paced environment Passion for wellness, hospitality, and creating memorable experiences Flexible schedule, including evenings and weekends Why Rancho Mission Viejo? Our boutique has become a trusted part of the local community, serving members and guests who value wellness, relaxation, and genuine human connection. This is an opportunity to lead an established location with a loyal guest base while continuing to grow its impact throughout the community. Why The NOW? Competitive salary plus bonus opportunities 401(k) Monthly cell phone stipend Complimentary monthly massage Team member discounts Professional development and advancement opportunities Beautiful boutique environment designed to inspire A supportive, people-first culture Our Values

LIVE IN THE NOW

KINDNESS IS MAGIC

CARE FOR THOSE WHO CARE FOR OTHERS

AUTHENTICITY ALWAYS