Head of Customer Success
Confidential
Head of Customer Success
About the Company
Leading compensation management software solution
Industry
Internet
Type
Privately Held, Private Equity-backed
Founded
2002
Employees
501-1000
Funding
$26-$50 million
Categories
- Human Resources
- Big Data
- Enterprise Software
- Information Technology & Services
- Internet
- Technology
- Compensation
- Compensation and Benefits
- Databases
- Payments
- Publishing
- Software
Specialties
- salary surveys
- salary benchmarking
- compensation planning
- salary data
- compensation data
- job pricing
- talent management
- job descriptions
- compensation surveys
- market pricing
- hr consulting
- salary
- pay
- compensation
- hr
- human resources
- data
- compensation software
- compensation management
- pay data
- wage data
- and job market data
Business Classifications
- SAAS
- B2B
About the Role
The Company is seeking a Head of Customer Success to lead the strategy, execution, and performance of its Customer Success organization across enterprise, mid-market, and small-business segments. The role oversees leaders and customer success managers responsible for customer adoption, value realization, stakeholder alignment, and retention. The successful candidate will develop lifecycle strategies, scalable onboarding and enablement processes, and customer feedback programs, while partnering across teams to support growth opportunities and product transitions. They will monitor customer health, adoption, renewal forecasts, and churn risks, address escalated customer concerns, and drive retention and satisfaction outcomes. Candidates should bring at least 15 years of Customer Success leadership experience across enterprise and scaled functions, including 10 or more years managing Customer Success or account management teams. Strong knowledge of SaaS business models, industry metrics, and customer lifecycle practices is required, along with proficiency in Gainsight. The role also calls for experience with business planning during organizational transformations, territory assignments, and reporting. Applicants should demonstrate strong analytical and communication skills, including the ability to present data-driven insights to senior stakeholders and executives.
Hiring Manager Title
VP of Customer Success
Functions
- Account Management/Optimization
Vacancy posted 6 hours ago
Similar jobs that could be interesting for youBased on the Head of Customer Success in New York, NY vacancy
$140k - $170k
...Fully Remote (US) | $140K–$170K base + strong KPI based bonus We're hiring a hands-on Head of Customer Success to rebuild and scale the CS function, with retention as the top priority. What you'll do: Lead, coach, and performance-manage the Customer Success and Refunds...SuggestedContract workRemote workConnect Search
New York, NY1 day ago- ...accounts directly from executive leadership manage a dedicated team of deployment strategists and engineers and build the enterprise Customer Success function from the ground up. Key Responsibilities Strategic Account Ownership: Manage strategic enterprise...SuggestedRelocation packageFlexible hours
Success Matcher Recruitment, LLC
New York, NY4 days ago - ...millions of users worldwide. The company serves a diverse customer base ranging from individual developers and startups to... ...business continues to scale its enterprise customer success function, it is seeking a Head of Customer Success to lead a strategic transformation...SuggestedRemote workWorldwideShift work
PowerToFly
New York, NY4 days ago - ...The Role Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers...SuggestedFull timeWork at officeFlexible hours
Raydar Inc
New York, NY4 days ago $175k - $225k
...HEAD OF CUSTOMER SUCCESS — NYC START-UP We're looking for a Head of Customer Success who has already built, scaled and improved a CS function — and now wants genuine ownership. If you've spent the last few years leading post-sales in a high-growth SaaS + usage...SuggestedFull timeWork at officeIniti8 Recruitment
New York, NY1 day ago$175k
...($120K–$130K base) + equity Job Type: Full-time | Remote Reports to: CEO Team: Onboarding and Customer Support (globally distributed) About REsimpli Head of Customer Success Compensation: $175K OTE ($120K–$130K base) + equity Job Type: Full-time | Remote Reports to: CEO...Full timeRemote workREsimpli
New York, NY4 days ago- ...Head of Implementation and Customer Success Full Time Opportunity 5 days a week NYC. NY Local Candidates only We are seeking a meticulous and driven leader to join as the Head of Customer success. This individual is responsible for ongoing customer care services. Reporting...Full timeContract workWork experience placementLocal area
Enterprise Engineering
New York, NY5 days ago - ...assets and operations against potential catastrophes. Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands‑on customer facing role - you'll be the primary driver of...Remote work
KatRisk LLC
New York, NY4 days ago $170k - $230k
...with a team that values your potential, this opportunity is for you. Ready for your next career move? We are looking for a Head of Customer Success for our client in New York, NY . Our client is dedicated to fostering innovation, collaboration, and professional growth....Full timeVisa sponsorshipEclaro
New York, NY2 days ago$190k - $218k
...VA, United States; North Andover, MA, United States; Columbus, OH, United StatesSchedule: Full timePosted: 2026-11-05The Head of Customer Success leads the customer success function within DNV Energy Systems Digital & Transformation, helping internal business customers...Temporary workWork at office3 days per weekDNV GL
New York, NY17 hours ago$10 - $50 per hour
...before they become warranty claims, recalls, or customer disruptions. Axion is entering a new stage of scale... ...initial deployments to production, and Customer Success is becoming a core growth lever. We're hiring our first Head of Customer Success to turn exceptional customer...Local areaFlexible hoursAxion Ray
New York, NY4 days ago- ...Head of Customer Success About the Company Seed-stage B2B SaaS company providing an AI-powered platform for employer-alumni connections Industry Computer Software Type Privately Held, VC-backed About the Role The Company is seeking a Head of Customer...
- ...decision and its effect, we'd like to talk. Why this role, now Our customers expand. Net revenue retention is comfortably above 100%, and... ...churns has to be replaced by a new logo before we grow. Today success, implementation, and support each do good work and each report...Contract workImmediate startRemote work
- Medsender is seeking a Senior Leader to own customer success, implementation, and support for healthcare practices. You will drive retention, expansion, and value delivery across a SMB-focused portfolio, partnering with sales for expansion and building scalable processes...Remote work
- ...platform. We're building the operating system for how value moves in an agentic, borderless economy. The Mission Most Customer Success leaders inherit a machine and are asked to keep it running. You'd be building the machine. Here's the part that matters for...Full timeContract work
Pockyt
New York, NY1 day ago $115k - $130k
...Manager, Customer Success This role is based in NYC with a hybrid in-office experience. Our team works in the office 3 days every week and 2 months out of the year our team works from anywhere (August, plus 4 weeks of your choosing). We’re prioritizing candidates...Full timeWork at officeRemote work3 days per weekJones Software
New York, NY17 hours ago- ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system purpose-built for behavioral health organizations Industry Computer Software Type Privately Held About the Role...
- ...At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities...Full time
T-Mobile
New York, NY17 hours ago $225k - $275k
...Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.The Customer Success Director - Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption,...Contract workCasual workWork at officeFlexible hoursSecure Identity
New York, NY4 days ago- ...background check ◾Tech-savvy and comfortable using Zoom and digital tools ◾Motivated to learn, grow, and help others ◾Strong communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
New York, NY4 days ago $150k
...line. Trusted by industry giants like Ticketmaster and Bayer (who achieved a 20x ROI), our customers consistently see massive value within days. We're hiring a Customer Success Director, based in the US, to own the post-sale relationship with our largest North...Work at office- ...Series B company headquartered in San Francisco with a distributed team across the US. The Role We're hiring a Senior Director of Customer Success to own our entire post-sale organization: a team of 12 CSMs across two segments (General Contractors and Specialty Contractors...For contractorsRemote workDay shift
- ...Job Description Job Description Head of Customer Success, North AmericaAbout the Role We’re looking for a Head of Customer Success, North America to lead our regional customer experience and help shape the next stage of YOOBIC’s Customer Success organisation....
- Customer & Solutions · New York, Hybrid · Senior level This is a leadership role that mixes hands on account ownership with building and coaching a customer success team. A strong candidate has a long record in customer success or account management at software or marketing...
$128k - $179.33k
...of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.Collaborative... ...'ll Do: • Act as the trusted advisor and partner to Customer Success leadership with credibility and influence from strategy to...Coupa Software
New York, NY17 hours ago$180k - $220k
...in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding... ...business processes. Mission We’re looking for a Head of Customer Success to build and lead our global customer success practice...Contract work- ...timelines, guide teams, and adapt to shifting priorities. Attention to detail and a passion for delivering results are critical for success. A DAY IN THE LIFE MIGHT LOOK LIKE: • Support the Client Experience Lead and/or the Account Director by serving as a client...Shift work
Havas Media Network
New York, NY6 days ago - ...Customer Success Leader | AI Agent Platform | New York City Salary: $200k-$250K base/ $260k- $340k OTE + equity | Full-time, NYC office-based... .... The role is hands-on at first and grows into a broader Head of CS position as the US team scales. What we’re looking...Full timeWork at office
3Search
New York, NY3 days ago - Cresta is seeking a high-impact Partner Success Director to own relationships with strategic partners and drive joint revenue initiatives... ...with equity potential. The ideal candidate brings 10+ years in customer-facing roles, 5+ years in the contact center space, and a track...Remote job
- ...ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such... ...and vendors to enhance the customer experience and drive shared success. Manage vendor events and promotions, including scheduling...Full timeSeasonal workFlexible hoursAfternoon shift
Macy's
New York, NY8 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Head of Customer Success. Be the first to apply!
Related searches
- head of customer success New York, NY
- director of customer success New York, NY
- verizon customer New York, NY
- amazon customer New York, NY
- customer satisfaction New York, NY
- airline customer New York, NY
- customer project program manager New York, NY
- customer insights analyst New York, NY
- customer liaison New York, NY
- customer engineer New York, NY