Head of Customer Success
Success Matcher Recruitment, LLC
About The Role Our client is rebuilding how healthcare organizations communicate in the era of artificial intelligence. Their autonomous AI agents handle critical workflows end-to-endmanaging patient scheduling, complex billing inquiries, and prescription refillsenabling care teams to focus entirely on patients. Having already processed hundreds of thousands of patient interactions across 20+ medical specialties, health systems, and a $5B health insurer, our client is expanding rapidly with significant contracted revenue ready to unlock. Role Overview Reporting directly to the CTO, this player-coach role will take ownership of 57 strategic enterprise accounts directly from executive leadership, manage a dedicated team of deployment strategists and engineers, and build the enterprise Customer Success function from the ground up. Key Responsibilities Strategic Account Ownership: Manage strategic enterprise accounts and build direct C-suite relationships. Team Leadership & Development: Direct, mentor, and coach a growing team of Deployment Strategists and Forward Deployed Engineers. Playbooks & Process Refinement: Refine deployment playbooks, accelerate go-live timelines, protect Net Revenue Retention (NRR), and mitigate churn. Technical Integration Support: Identify high-level EHR/EMR or software integration friction points and collaborate closely with engineering leadership to drive resolutions. Qualifications : 45+ years of enterprise customer success or deployments experience within a Series AD health tech or technical B2B SaaS startup. Direct Account Ownership: Demonstrated track record of personally managing strategic enterprise relationships end-to-end. Technical Product Experience: Post-sales management background for technical products requiring custom enterprise integrations (EHR/EMR, ERP, or complex SaaS). Player-Coach Mindset: Demonstrated appetite for hands-on account management alongside team leadership. Location & Eligibility: Ability to work on-site 5 days a week in New York. Perks & Benefits 100% company-covered healthcare benefits, flexible PTO, relocation support, and quarterly retreats.
$140k - $170k
...Fully Remote (US) | $140K–$170K base + strong KPI based bonus We're hiring a hands-on Head of Customer Success to rebuild and scale the CS function, with retention as the top priority. What you'll do: Lead, coach, and performance-manage the Customer Success and Refunds...SuggestedContract workRemote workConnect Search
New York, NY1 day ago- ...millions of users worldwide. The company serves a diverse customer base ranging from individual developers and startups to... ...business continues to scale its enterprise customer success function, it is seeking a Head of Customer Success to lead a strategic transformation...SuggestedRemote workWorldwideShift work
PowerToFly
New York, NY4 days ago - ...The Role Raydar is recruiting for this role on behalf of our client. Lead the customer success function as a player-coach, personally managing a small portfolio of top accounts while guiding a small team. The work spans senior-level relationship building, getting customers...SuggestedFull timeWork at officeFlexible hours
Raydar Inc
New York, NY4 days ago $175k - $225k
...HEAD OF CUSTOMER SUCCESS — NYC START-UP We're looking for a Head of Customer Success who has already built, scaled and improved a CS function — and now wants genuine ownership. If you've spent the last few years leading post-sales in a high-growth SaaS + usage...SuggestedFull timeWork at officeIniti8 Recruitment
New York, NY1 day ago$175k
...($120K–$130K base) + equity Job Type: Full-time | Remote Reports to: CEO Team: Onboarding and Customer Support (globally distributed) About REsimpli Head of Customer Success Compensation: $175K OTE ($120K–$130K base) + equity Job Type: Full-time | Remote Reports to: CEO...SuggestedFull timeRemote workREsimpli
New York, NY4 days ago- ...Head of Implementation and Customer Success Full Time Opportunity 5 days a week NYC. NY Local Candidates only We are seeking a meticulous and driven leader to join as the Head of Customer success. This individual is responsible for ongoing customer care services. Reporting...Full timeContract workWork experience placementLocal area
Enterprise Engineering
New York, NY5 days ago - ...assets and operations against potential catastrophes. Role Overview KatRisk is looking for an experienced and client-focused Head of Customer Success to own and lead the customer success function. This is a hands‑on customer facing role - you'll be the primary driver of...Remote work
KatRisk LLC
New York, NY4 days ago $170k - $230k
...with a team that values your potential, this opportunity is for you. Ready for your next career move? We are looking for a Head of Customer Success for our client in New York, NY . Our client is dedicated to fostering innovation, collaboration, and professional growth....Full timeVisa sponsorshipEclaro
New York, NY2 days ago$190k - $218k
...VA, United States; North Andover, MA, United States; Columbus, OH, United StatesSchedule: Full timePosted: 2026-11-05The Head of Customer Success leads the customer success function within DNV Energy Systems Digital & Transformation, helping internal business customers...Temporary workWork at office3 days per weekDNV GL
New York, NY16 hours ago- ...Head of Customer Success About the Company Leading compensation management software solution Industry Internet Type Privately Held, Private Equity-backed Founded 2002 Employees 501-1000 Funding $26-$50 million Categories Human Resources...
$10 - $50 per hour
...before they become warranty claims, recalls, or customer disruptions. Axion is entering a new stage of scale... ...initial deployments to production, and Customer Success is becoming a core growth lever. We're hiring our first Head of Customer Success to turn exceptional customer...Local areaFlexible hoursAxion Ray
New York, NY4 days ago- ...Head of Customer Success About the Company Seed-stage B2B SaaS company providing an AI-powered platform for employer-alumni connections Industry Computer Software Type Privately Held, VC-backed About the Role The Company is seeking a Head of Customer...
- ...decision and its effect, we'd like to talk. Why this role, now Our customers expand. Net revenue retention is comfortably above 100%, and... ...churns has to be replaced by a new logo before we grow. Today success, implementation, and support each do good work and each report...Contract workImmediate startRemote work
- Medsender is seeking a Senior Leader to own customer success, implementation, and support for healthcare practices. You will drive retention, expansion, and value delivery across a SMB-focused portfolio, partnering with sales for expansion and building scalable processes...Remote work
- ...platform. We're building the operating system for how value moves in an agentic, borderless economy. The Mission Most Customer Success leaders inherit a machine and are asked to keep it running. You'd be building the machine. Here's the part that matters for...Full timeContract work
Pockyt
New York, NY1 day ago $115k - $130k
...Manager, Customer Success This role is based in NYC with a hybrid in-office experience. Our team works in the office 3 days every week and 2 months out of the year our team works from anywhere (August, plus 4 weeks of your choosing). We’re prioritizing candidates...Full timeWork at officeRemote work3 days per weekJones Software
New York, NY16 hours ago- ...Senior Director of Customer Success About the Company Leading healthcare technology company providing an AI-native operating system purpose-built for behavioral health organizations Industry Computer Software Type Privately Held About the Role...
- ...At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities...Full time
T-Mobile
New York, NY16 hours ago $225k - $275k
...Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.The Customer Success Director - Healthcare will own and execute CLEAR’s healthcare customer success strategy, driving long-term value, adoption,...Contract workCasual workWork at officeFlexible hoursSecure Identity
New York, NY4 days ago- ...background check ◾Tech-savvy and comfortable using Zoom and digital tools ◾Motivated to learn, grow, and help others ◾Strong communicator with an interest in finance, education, or social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
Globe Life: Moore Organizations
New York, NY4 days ago $150k
...line. Trusted by industry giants like Ticketmaster and Bayer (who achieved a 20x ROI), our customers consistently see massive value within days. We're hiring a Customer Success Director, based in the US, to own the post-sale relationship with our largest North...Work at office- ...Series B company headquartered in San Francisco with a distributed team across the US. The Role We're hiring a Senior Director of Customer Success to own our entire post-sale organization: a team of 12 CSMs across two segments (General Contractors and Specialty Contractors...For contractorsRemote workDay shift
- ...Job Description Job Description Head of Customer Success, North AmericaAbout the Role We’re looking for a Head of Customer Success, North America to lead our regional customer experience and help shape the next stage of YOOBIC’s Customer Success organisation....
- Customer & Solutions · New York, Hybrid · Senior level This is a leadership role that mixes hands on account ownership with building and coaching a customer success team. A strong candidate has a long record in customer success or account management at software or marketing...
$128k - $179.33k
...of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.Collaborative... ...'ll Do: • Act as the trusted advisor and partner to Customer Success leadership with credibility and influence from strategy to...Coupa Software
New York, NY16 hours ago$180k - $220k
...in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding... ...business processes. Mission We’re looking for a Head of Customer Success to build and lead our global customer success practice...Contract work- ...timelines, guide teams, and adapt to shifting priorities. Attention to detail and a passion for delivering results are critical for success. A DAY IN THE LIFE MIGHT LOOK LIKE: • Support the Client Experience Lead and/or the Account Director by serving as a client...Shift work
Havas Media Network
New York, NY6 days ago - ...Customer Success Leader | AI Agent Platform | New York City Salary: $200k-$250K base/ $260k- $340k OTE + equity | Full-time, NYC office-based... .... The role is hands-on at first and grows into a broader Head of CS position as the US team scales. What we’re looking...Full timeWork at office
3Search
New York, NY3 days ago - Cresta is seeking a high-impact Partner Success Director to own relationships with strategic partners and drive joint revenue initiatives... ...with equity potential. The ideal candidate brings 10+ years in customer-facing roles, 5+ years in the contact center space, and a track...Remote job
- ...ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such... ...and vendors to enhance the customer experience and drive shared success. Manage vendor events and promotions, including scheduling...Full timeSeasonal workFlexible hoursAfternoon shift
Macy's
New York, NY8 days ago
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