ITSM Consultant

ITSM Consultant (Jobs in Madison, WI) Requirement id 158950 Job title Consultant Job location in Madison, WI Skills required Desktop Support, ITSM, Interpersonal Sills, Open Date 24-Aug-2026 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type --- Job Description Consultant: Desktop Support, ITSM, Interpersonal Sills, Start date :9/21/2026 End Date :06/30/2027 Submission deadline :8/31/2026 at 4:00 PM CST Client Info : DFI Interview Process: Teams with camera on Duration of the Contract: 6/30/2027, with potential for at least 1-year extension Onsite or Remote? FULL TIME ONSITE. Candidates must be CURRENT WI residents. Those local to the Madison area are strongly preferred. No relocation allowed. Description Under the general guidance of the IT Operations Manager, this position is responsible for growing and operating the Information Technology Service Management (ITSM) program at Wisconsin Department of Financial Institutions (DFI). This position serves as an expert resource and relies on extensive experience. and judgment to plan and accomplish goals. Essential duties include providing technical assistance in support and preparation of desktop supported applications and hardware. Requires knowledge of, and experience with, desktop technology including, but not limited to, desktop operating systems, desktop applications, desktop hardware, laptop systems, desktop printer support, Android devices, iOS devices, other supported wireless devices and peripherals. This title receives escalated level support issues from help desk. The position is expected to be familiar with a wide variety of IT concepts, practices, and technologies. This position is responsible for providing in-person support to DFI staff at the Hill Farms State Office building in Madison, WI. Top 3-4 Required skills (4-7 years of experience) Ability to diagnose, patch, and deploy desktop systems and other IT hardware such as mobile devices and printers. Effective and professional communication and interpersonal skills when dealing with a variety of customers including executives. Ability to identify, lead, and implement ITSM improvement initiatives based on ITIL and industry best practices. Highly self-motivated with the ability to effectively prioritize and execute tasks with strong attention to detail. Top 2-3 Nice to Have skills ITIL 4 Foundation certification or similar CompTIA A+ certification of similar EOE Protected Veterans/Disability #J-18808-Ljbffr