Orthopedic Patient Care Representative (Lewiston, Augusta, MidCoast, ME)

Orthopedic Patient Care Representative

Are you passionate about patient care and helping people live active lives? We are seeking a dedicated and talented individual with a passion for patient care in an orthopedic setting and background in Durable Medical Equipment to join us as an Orthopedic Patient Care Representative in Lewiston, Augusta, MidCoast, ME.

This is an incredible opportunity to work in a fast-moving, patient-focused setting amongst extraordinarily talented professionals dedicated to making life-changing innovation possible in orthopedics and beyond with brands such as DonJoy, Aircast, ProCare, and Exos.

Key Responsibilities:

• Responsible for proper measuring and application, education on appropriate use/care, and providing accurate information to patients and Health Care practitioners (HCPs) on expected outcomes resulting from the use of orthopedic soft goods, functional bracing, bone growth stimulation, and all other Enovis products as prescribed by physicians/HCPs at the orthopedic practice.
• Coordinates patient care for follow-up brace fitting appointments, as necessary.
• Provides routine customer service to patients, physicians, physician assistants, and other clinical staff following established policies and procedures.
• Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
• Serves as a liaison between the customer, Enovis, and the Sales Team.
• Responsible for achieving metrics and KPIs, as set forth by management, to ensure customer performance and efficiency comply with applicable Enovis agreements/contracts.
• Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Minimum Basic Qualifications:

• A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
• Minimum of 1 year of experience in a hospital, healthcare facility, clinic, or physician's office, or as an independent contractor working directly in the care of the orthopedic patient, or related experience required.
• Demonstrated patient care experience.
• Experience dealing with multiple physicians in a high-volume clinic is a plus.
• Bachelor's degree in a related field is strongly preferred.
• Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
• Must possess a valid Driver's License and current automobile insurance.

Desired Qualifications:

• Holds and maintains applicable professional credentials, such as active Athletic Training licensure, Board of Certification (BOC), American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Physical Therapy Certification (PTA), or related strongly preferred.

Work Environment | Physical Demands:

• Provides patient care in physician's offices, hospitals, patient homes, and/or clinics, etc.
• This job involves potential exposure to airborne and bloodborne pathogens.
• Physical Demands: Must frequently lift and/or move up to 20 pounds.
• Travel Requirements: Requires travel up to 20% of the time, but overnight travel is not required. Required to visit various locations using own transportation.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.

We offer a comprehensive benefits package which includes:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Spending and Savings Accounts
• 401(k) Plan
• Vacation, Sick Leave, and Holidays
• Income Protection Plans
• Discounted Insurance Rates
• Legal Services

Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.