Client Advisor - Beverly Hills

Berluti, the only men’s Maison in the LVMH Group, was born in Paris in 1895 and has grown through four successive generations of the Berluti family, cultivating the art of excellence and craftsmanship in shoes, while developing a passion for leather and patina. In 2005, the Maison launched its leather goods collection and, in 2011, a ready‑to‑wear collection. Today, the collections of clothing and shoes, both made‑to‑measure and ready‑to‑wear, and a wide range of accessories offer an innovative lifestyle while keeping the Berluti spirit. Berluti USA has an exciting opportunity for a full‑time Retail Client Advisor based in Costa Mesa, South Coast Plaza. The Client Advisor is crucial to the success of the business by acting as a brand ambassador and the direct link between the Berluti brand and its customers. Ensuring the highest level of customer service, you will uphold quality standards through an exceptional selling ceremony and develop a local and international client book, recruiting and developing top clients. Job Responsibilities Meet individual and store sales targets. Incorporate product knowledge, brand information and history into the selling ceremony to maximize sales and build client loyalty. Capture all relevant customer information for entry into the database. Build and expand a client book; follow through with client concerns, inquiries; maintain customer correspondence to build clientele, improve relationships and drive business. Follow up with any shipping, alterations, repairs or other matters related to clients. Assist in visual merchandising, general housekeeping and the maintenance of the store image. Support shipping, receiving and inventory control as required. Profile We are eager to speak to individuals who have at least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment. The ideal candidate will have a strong drive for business results with a passion for creativity, fashion and the Berluti brand. This individual will have the ability to develop strong and lasting relationships with people through communication, organization and follow‑through skills. Fluency in English is a must and speaking a second language is a plus. The appointed candidate will be offered an hourly rate in the range of USD $27.00–$29.00 plus the opportunity for a bonus and commission, a comprehensive benefits package including medical, dental, vision, short and long‑term disability, various paid time off programs, employee discount/perks and two retirement plans with employer contributions. Equal Opportunity Berluti is proud to be an equal‑opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment. #J-18808-Ljbffr Berluti