Support Engineer

We are looking for Support Engineers with demonstrated abilities, passion, and desire to support a range of managed technology solutions for our customers. The ideal candidate will have both system administration and front-line customer service experience, with efficient and effective skills in documenting from request to resolution. Foundational Requirements 3+ years of customer support, sales or technology experience Exceptional interpersonal skills, with a focus on troubleshooting and resolving technical issues Exceptional written and verbal communication skills Ability to work well under pressure in a fast-paced environment Strong analytical skills with the ability to multitask Primary Responsibilities Front line triage and resolution of both user and server endpoint support needs Support of common business software like Microsoft 365, Google Workplace Monitoring and support of cloud infrastructure in AWS, Azure and GCP Production and maintenance of technical documentation and support procedures Document work via a proprietary ticketing system Remote support of computer hardware, software, network and servers Research issues to resolve technical problems Work as a team to resolve customer issues Ideal Skills & Experience Ticket managementand workflow automation systems Proficient in Mac, iOS, Android, Windows, Chrome OS and Linux OS environments IT security and compliance frameworks (e.g. HIPAA, SOC2, GDPR, ISO, PCI) On‑premise and cloud IT infrastructure including network and server technologies Experienceimplementing and/orsupportingDevice Management solutions Strong knowledgeandsupportof BackupandAnti‑Virus solutions #J-18808-Ljbffr OSA Technology Partners