Call Center Agent

Seeking customer-focused individuals, the full-time remote Call Center Agent - Arizona will contact blood donors to schedule appointments, maintain accurate records, and provide a positive service experience while meeting established production standards. Key Responsibilities Contact blood donors using a dialer system to recruit for blood donation and update donor records as needed Schedule appointments while ensuring a consistent and positive donor experience to maximize show rates Maintain daily production standards and develop knowledge of donor criteria to inform and assist potential donors Required Qualifications High school diploma or equivalent (GED) required Minimum one year of related experience in telemarketing, customer service, or call center roles Ability to commit to a specified work schedule and 90 days of uninterrupted employment Proficient in using multiple computer applications simultaneously in a fast-paced environment Desire to learn about blood donations and advocate for donor recruitment