SVP, Head of Global Infrastructure

When you join MetLife’s Global Technology team, you’ll be part of a forward-thinking group dedicated to shaping the future of digital solutions for customers worldwide. You’ll develop, maintain and support technology applications and delivery, leveraging AI, automation, and contemporary ways of working to enhance experiences and drive business outcomes. Your work will simplify complex processes, improve tech resiliency, and ensure high-performing, seamless solutions that power life’s most important moments. In this dynamic environment, you’ll collaborate with talented peers across teams and functions, expanding your skills in impactful ways. Ready to push boundaries and set new industry standards? Join us and help drive the future of technology forward. The Opportunity The Head of Global Infrastructure is responsible for leading the strategy, engineering, and operations of MetLife’s infrastructure platforms across global regions. This is an exciting opportunity to shape the infrastructure backbone that enables the enterprise. In this role, you will modernize critical platforms, ensure resilient and secure operations, and deliver scalable infrastructure that supports evolving business and customer needs. Key Responsibilities Lead global infrastructure strategy across data infrastructure, AI Ops infrastructure, cloud engineering, network services, end user technologies, platform technologies, and hosting environments Create scalable, secure, and high-performing infrastructure platforms supporting enterprise data, analytics, and AI workloads Oversee hybrid hosting environments including on-premises, cloud, and colocation to ensure resilience, performance, and business continuity Manage a global infrastructure organization of approximately 800 employees and 400 Global Capability Center resources across engineering, operations, and service management Develop AI/ML infrastructure capabilities including MLOps platforms, GPU-enabled compute environments, and model lifecycle management Coordinate cross-functional partnerships with technology, security, and business leaders to align infrastructure capabilities with enterprise priorities Lead cloud engineering practices including containerization, Kubernetes, automation, and infrastructure-as-code Oversee stability and modernization of mainframe and legacy platforms while driving cost optimization and performance improvements Manage global network services including WAN, LAN, SD-WAN, and secure connectivity to ensure high availability and low latency Develop end user technology strategy delivering a seamless, secure, and high-performing digital workplace experience Required Qualifications 15+ years of experience in infrastructure engineering, cloud platforms, or enterprise technology operations Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience) and demonstrated leadership in large-scale infrastructure environments Expertise in cloud platforms (AWS, Azure, or GCP) and infrastructure technologies to design and operate secure, scalable environments Experience building and supporting enterprise data platforms and AI/ML infrastructure solutions Strong financial and vendor management capabilities to optimize infrastructure cost and performance Proven leadership experience managing global, complex technology organizations and driving large-scale transformation Strong executive communication skills with the ability to influence senior stakeholders across business and technology Strong leadership presence with a track record of building high-performing global teams Preferred Qualifications Experience leading large-scale infrastructure organizations within insurance, financial services, or other highly regulated industries. Demonstrated success driving enterprise cloud transformation and hybrid cloud modernization initiatives at global scale. Deep expertise in AI/ML infrastructure, MLOps platforms, GPU-enabled environments, and AI-driven operations. Proven track record leading globally distributed technology teams and complex infrastructure transformations. Advanced degree and/or relevant industry certifications (AWS, Azure, GCP, TOGAF, ITIL) preferred. Location Expectation: This is a hybrid role r equiring a minimum of 3 days per week in office. The expected salary range for this position is $270,000 – $360,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please click here. About MetLife Recognized on Fortune magazine’s list of the “World’s Most Admired Companies”, Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value. Our purpose is simple – to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values – Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead – we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”). If you need an accommodation due to a disability, please email us at View email address on click.appcast.io. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities. This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date. #J-18808-Ljbffr MetLife