ServiceNow Developer

ServiceNow Developer Position

We are seeking an experienced ServiceNow Developer to support and enhance Capacity Management processes within the ServiceNow platform. The ideal candidate will design, develop, and implement ServiceNow solutions that improve infrastructure capacity planning, utilization tracking, forecasting, performance analytics, and operational reporting. This role requires close collaboration with Capacity Management, Infrastructure, Cloud, Operations, and Service Delivery teams to ensure proactive management of IT resources and services.

Key Responsibilities:

• Design, develop, and maintain custom applications, workflows, and integrations within ServiceNow to support Capacity Management processes.
• Configure and customize ServiceNow modules, including ITSM, CMDB, Service Mapping, Discovery, Performance Analytics, and Reporting.
• Develop capacity dashboards, KPIs, and forecasting reports for servers, storage, network, cloud, and application resources.
• Integrate ServiceNow with infrastructure monitoring and observability tools such as SolarWinds, Dynatrace, AppDynamics, Splunk, Nagios, Azure Monitor, and AWS CloudWatch.
• Automate data collection, trend analysis, threshold alerts, and capacity planning workflows.
• Support CMDB health initiatives and ensure accurate infrastructure asset and configuration data.
• Develop and maintain REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer workflows, and Scheduled Jobs.
• Partner with Capacity Management teams to analyze utilization trends and identify opportunities for automation and process improvement.
• Participate in ServiceNow upgrades, patching, testing, and release management activities.
• Create technical documentation, process flows, and knowledge articles.
• Troubleshoot platform issues and provide Level 3 support for ServiceNow-related incidents and enhancements.

Required Skills:

• ServiceNow Expertise: 5+ years of hands-on ServiceNow development experience.
• Strong experience with ITSM, CMDB, Service Mapping, Discovery, Performance Analytics, Flow Designer, and Integration Hub.
• Experience developing custom ServiceNow applications and portals.
• Strong understanding of ServiceNow development best practices and platform architecture.

Technical Skills:

• Strong proficiency in JavaScript and ServiceNow development tools, including Glide API, Script Includes, Business Rules, UI Actions, Client Scripts, UI Policies, and Scheduled Jobs.
• Experience with REST API, SOAP, JSON, and XML integrations.
• SQL and data analysis skills.
• Experience developing ServiceNow reports, dashboards, KPIs, and performance analytics.
• Knowledge of Agile/Scrum methodologies.

Capacity Management Knowledge:

• ITIL Capacity Management processes.
• Capacity planning and forecasting.
• Infrastructure performance monitoring.
• Resource utilization management.
• Trend analysis and predictive analytics.
• Hybrid cloud environments, including AWS and Azure.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS).
• ITIL Foundation Certification.
• Experience supporting large enterprise infrastructure environments.
• Banking or Financial Services industry experience preferred.

Key Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively with technical and business stakeholders.
• Strong understanding of enterprise IT infrastructure and service management.
• Ability to manage multiple priorities in a fast-paced environment.