Service Desk Team Lead: Lead, Resolve, and Delight
Monogram Health Inc
Monogram Health is seeking a Service Desk Team Lead to oversee daily operations, mentor a team of technicians, and ensure timely resolution of incidents. You will manage scheduling, monitor SLAs, and serve as the primary escalation point for complex problems while collaborating with IT and business units to align service delivery with organizational needs. The role requires ITIL knowledge, strong leadership, and hands-on experience with ticketing platforms like Fresh Service, ServiceNow, Jira, #J-18808-Ljbffr Monogram Health Inc
Vacancy posted 2 days ago
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Monogram Health Inc
Tempe, AZ22 days ago - Role Overview The Service Desk Team Lead oversees daily operations, ensuring timely and effective resolution of technical issues, and providing exceptional customer support. This role combines leadership, process management, and hands‑on technical expertise to drive service...SuggestedWork at officeFlexible hours
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