Service Desk Team Lead: Lead, Resolve, and Delight

Monogram Health Inc

Monogram Health is seeking a Service Desk Team Lead to oversee daily operations, mentor a team of technicians, and ensure timely resolution of incidents. You will manage scheduling, monitor SLAs, and serve as the primary escalation point for complex problems while collaborating with IT and business units to align service delivery with organizational needs. The role requires ITIL knowledge, strong leadership, and hands-on experience with ticketing platforms like Fresh Service, ServiceNow, Jira, #J-18808-Ljbffr Monogram Health Inc

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Vacancy posted 3 days ago

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