IT Helpdesk Support Specialist

Application And Tech Management Professional

ADP is hiring an Application and Tech Management Professional in Tempe AZ. This is an on-site position 5 days per week (Tech Café/Deskside Support).

Do you like Apple products? Do you think automation is cool? Are you the IT guru everyone reaches out to? Well, this may be the role for you. Ready to make your mark?

ADP is looking to hire a motivated multi-tasker who loves technology and join our End User Computing team.

As a Principal IT Support Analyst professional you will be a point of contact for ADP employees experiencing any technical support-related issues including but not limited to; software applications, desktop hardware, network/IP telephony services, and print services.

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace and change should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Like what you see? Apply now!

What you can expect on a typical day:

• Technical Support . You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve IT Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.

To succeed in this role:

• Bachelors degree or equivalent
• Experience with macOS, MacBook, iPad & iPhone
• Experience with Microsoft OS, AD, Azure and Collaboration tools preferred.
• 3 - 5 years of desktop support supporting medium to large size businesses
• 3 – 5 years of mobile support android and apple products.
• Process-driven with experience utilizing IT ticketing systems with preference to Service Now.
• Self-starter with strong time management skills and the ability to prioritize workload
• Self-motivated with the ability to proactively identify areas of needed improvement
• Ability to build and train team members on support KB Articles and Training documentation.
• Enthusiastic team player with excellent written and verbal communication skills
• Champion service excellence by ensuring positive end-user experiences through responsive support, effective issue resolution, and a customer-focused approach.

Bonus points for these: Preferred Qualifications:

• Experience with Microsoft OS, AD, Azure and Collaboration tools preferred.
• Experience with Intune
• Experience supporting Global Protect SASE solution.
• Automation experience preferred
• VM/VDI experience preferred

You'll love working here because you can:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Apply today!