Bilingual Customer Service Representative

Providing superior customer service in a remote environment, the full-time Bilingual Customer Service Representative will coordinate claims and handle inquiries in both English and Spanish while meeting call center metrics and ensuring first call resolution. Key responsibilities Coordinate claims and handle eligibility inquiries electronically and via telephone in both English and Spanish Meet established goals for call center metrics and ensure first call resolution through effective communication Document all customer interactions in the Customer Relationship Management (CRM) system and provide mentoring to other CSRs as needed Required qualifications High school diploma or equivalent required; 2+ years of college preferred 2+ years of contact center experience preferred Excellent organizational, written, and oral communication skills in both English and Spanish Proficiency in navigating multiple computer screens and programs while assisting customers Must be 18 years of age or older with strong time management skills and the ability to work independently