Trucking Insurance Customer Service Representative

Job Description

Job Description

Mustard Financial & Insurance Inc. is looking for a Trucking Insurance Customer Service Representative. This is a client facing position primarily focused on managing existing trucking client business accounts and facilitating renewals. This position requires excellent verbal and written skills, great attention to detail/organization and a great attitude in working closely with clients, insurance carriers, producers and teammates.

At Mustard Seed Financial & Insurance, we believe in building long-lasting relationships with our customers.

We are seeking individuals who are passionate about customer service, detail-oriented, and have excellent communication skills. As a Trucking Lines Insurance Customer Service Representative, your main responsibilities will include answering phone calls, responding to emails, processing policy changes, and assisting clients with their insurance needs.

If you have a positive attitude, enjoy working in a fast-paced environment, and are committed to providing outstanding customer service, we invite you to join our team at Mustard Seed Financial & Insurance. Apply today!

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Client Assistance: Handle inbound calls and provide prompt and efficient assistance to clients regarding their trucking lines insurance policies.

Policy Reviews: Work within the team to proactively review client policies to identify potential coverage gaps or opportunities for savings.

Policy Changes: Process policy changes accurately and efficiently, ensuring all client information is up to date.

Claims Support: Assist clients with filing and managing insurance claims, providing guidance and support throughout the process.

Customer Relations: Build strong relationships with clients, establishing trust and loyalty through exceptional service.

To be successful in this role, you should meet the following requirements:

Insurance Knowledge: 1+ years hands on experience with property & casualty insurance products and policies is a plus.

Idaho or Oregon Property and Casualty Producer's License (Active) or willing to pursue

In office work, 8 AM - 5 PM, Mon - Fri in our Meridian, ID

Customer Service Skills: Excellent interpersonal skills and a passion for delivering exceptional service.

Attention to Detail: Strong organizational skills and the ability to handle multiple tasks simultaneously.

Communication Skills: Clear and effective communication in both verbal and written forms.

Teamwork: Ability to collaborate with colleagues and contribute to a positive and supportive work environment.