Foreclosure Supervisor

Foreclosure Supervisor

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Supervisor, Foreclosures plays an important role in the organization by overseeing the day-to-day productivity of direct reports and monitoring reports to ensure department efficiency and meeting KPI's. The role is responsible for managing employees, setting objectives, and assigning work/projects related to area(s) of expertise and supervision. The Supervisor, Foreclosures also updates internal procedures and trains staff on existing, new and changed investor, federal and state regulations, and ensures document quality control for one or more of the following areas: bankruptcies, foreclosures, post foreclosure, evictions and REO's.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

Essential Functions

• Monitor overall pipeline and daily, weekly, and monthly metrics for the team to maximize productivity and efficiency and minimize detrimental losses.
• Coach and hold team members accountable for timeliness, accuracy, and completeness of work, and ensure all regulatory compliance deadlines are met.
• Hire, train, coach, discipline, and exit team members.
• Monitor and communicate the status of files internally throughout the process; once supporting documents/notifications are processed, systems updated, etc.
• Responsible for review and referral of new foreclosures.
• Invoice batching review and approval.
• Calculate fees and provide supporting documentation to generate invoices as required.
• Review and approve files and supporting documentation for completeness.
• Close files and retain them in accordance with required retention periods.
• Respond to and coach team members on issues that represent higher risk/fall outside of scope of responsibility.
• Update internal procedures to ensure compliance with investor guidelines, state-specific and federal consumer mortgage lending laws.
• Work with business analysts to ensure systems are updated, tested, and audited to reflect modifications to policies and procedures.
• Provide periodic status updates to senior management on productivity, trends, and issues.
• Perform other duties as assigned.

Qualifications

• Bachelor's Degree directly related to the position or equivalent, preferred.
• Minimum 5 years' experience in mortgage loan servicing experience required.
• Expert-level knowledge of mortgage foreclosures, defaults, and bankruptcies, including overall processes and inter-relationships, standards, and requirements, supporting documents, terminology, compliance, and regulatory requirements related to functional area(s) of expertise and supervision.
• Ability to work in a demanding role that requires patience and professionalism while interacting with consumers experiencing financial and emotional stress.
• Highly organized and detail oriented; ability to work in a fast-paced, deadline-driven environment required.
• Basic math skills required.
• 10-key by touch preferred.
• Familiarity with document retention software; AIQ and Blitzdoc preferred.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may contribute insights and ideas on policies, processes, procedures, and efficiency; may recommend changes and enhancements based on analysis and evaluation of circumstances

• Complexity: Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards

• Impact: Decisions and actions have an impact on the smooth operation and timeframes of the department, programs/projects; impact on the broader organization is generally indirect

• Interaction/Supervision: Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications

• Direct Reports: 5-8 individuals

Requirements

Physical: Work is primarily sedentary; mobility in an office setting.

Manual Dexterity: Frequent use of computer keyboard and mouse.

Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.

Environmental: Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Schedules: Work is primarily performed during the business week, Monday - Friday.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.