Director Salesforce Platform

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Job Description :

Summary

The Director Salesforce Platform is the enterprise platform owner for Ryders Salesforce ecosystem. The role sets the vision operating model investment priorities and guardrails for Salesforce instances serving FMS SCS and RLM. This leader is accountable for platform health security reliability data integrity lifecycle management and sustained business value. Success requires more than technical depth. The Director must be a highly collaborative enterprise leader who can earn trust across business segments align leaders with different priorities create shared accountability and turn complex business needs into a coherent Salesforce roadmap. The role leads through both influence and authority chairs the cross-functional Salesforce Center of Excellence ( CoE ) develops talent guides distributed product and support teams and serves as Ryders relationship owner with Salesforce. The Director will establish governance that protects the enterprise without creating unnecessary bureaucracy enabling business and technology teams to innovate safely reuse capabilities and deliver better sales and service outcomes.

Essential Functions

• Enterprise Salesforce strategy roadmap and governance:
  Collaborate with key stakeholders to establish a multi-year Salesforce vision target-state architecture org strategy capability roadmap and investment plan aligned to Ryders sales service customer data and digital strategies.
  Chair and mature the Salesforce Center of Excellence (CoE) as a cross-functional operating model with defined membership decision rights intake prioritization architecture review release governance escalation paths and success measures.
• Platform health security reliability and operational risk:
  Maintain clear accountability for platform health across all Salesforce instances including availability performance scalability environments licensing release readiness technical debt end-of-life decisions and operational risk.
  Ensure that role design privileged access duty segmentation auditability vulnerability remediation disaster recovery continuity planning privacy regulatory controls and production change practices are embedded in platform operations.
• Stakeholder leadership business alignment and enterprise decision-making:
  Build durable relationships with Sales Operations Service Product Application Support Security Enterprise Architecture Data Integration Infrastructure Risk Finance Procurement and business-segment leaders; translate competing priorities into enterprise choices.
• Technical standards architecture oversight and solution quality:
• Create pragmatic guardrails for configuration development integration data identity AI security testing DevSecOps deployment and support while providing qualified teams with clear pathways to self-service and innovation.
• Establish and champion Salesforce technical best practices design principles and configuration/coding standards; chair the design authority and lead architecture and code/config reviews to ensure the technical quality scalability security and maintainability of solutions built by product and partner teams. Provide expert technical guidance and mentoring and hold solutions accountable to enterprise standardswithout owning solution design or delivery.
• Partner with enterprise architects and data leaders to define reference architectures integration and API patterns identity and access models master-data responsibilities retention practices data-quality controls and a path toward consistent customer and asset information.
• Platform rationalization consolidation and lifecycle management:
  Lead the assessment rationalization and consolidation of Salesforce instances products integrations data models and customizations; develop transition roadmaps that preserve business continuity and measurable benefits.
• Vendor financial commercial and innovation management:
  Evaluate Salesforce platform releases and emerging capabilities through structured experimentation architectural review security assessment and value-based adoption decisions.
  Serve as Ryders principal relationship owner with Salesforce lead account planning executive governance licensing and consumption management renewals commercial negotiations escalations partner strategy performance reviews and roadmap discussions.
  Own platform financial planning forecasts business cases TCO benefit tracking vendor spend license optimization and investment trade-offs; clearly communicate the cost risk and value implications of platform decisions.

Additional Responsibilities

• Bring leaders from multiple business segments and technology disciplines together around common outcomes principles and priorities even when local objectives conflict.
• Navigate a matrixed organization facilitate constructive debate surface trade-offs and drive decisions without relying solely on positional authority.
• Anticipate stakeholder impacts sponsor adoption address resistance coordinate communications and training and reinforce new operating practices until they are sustained.
• Translate platform complexity into concise business choices recommendations and outcomes for senior executives while maintaining credibility with technical experts.
• Optimize Ryder-wide value customer experience security and maintainability over local convenience; resolve conflicts respectfully and make difficult decisions when needed.
• Encourage curiosity responsiveness continuous improvement practical problem solving and close partnership between business and technology teams.
• Partners with Enterprise Infrastructure Security Integration Services & Data Services to own and drive application/product related vulnerability remediation.
• Perform other duties as assigned

Skills and Abilities

• Builds coalitions aligns competing interests defines shared outcomes and makes enterprise-level decisions in a matrixed environment. Required
• Listens facilitates negotiates resolves conflict and establishes trusting partnerships across business and technology teams. Required
• Attracts develops coaches and retains talent; builds succession depth; creates accountability and an inclusive high-performing culture. Required
• Connects business strategy customer outcomes architecture risk investment and execution in a clear multi-year plan. Required
• Leads operating-model and process change with intentional stakeholder engagement communication training and adoption practices. Required
• Converts technical complexity into concise recommendations trade-offs business outcomes and decision-ready presentations. Required

Qualifications

• Bachelors Degree in Information Systems Computer Science Engineering Business or related field Required
• 10 years or more in progressive technology leadership with responsibility for enterprise platforms products or customer-facing business applications. Required
• 10 years or more in leadership of Salesforce or comparable enterprise SaaS/CRM platforms in a large complex multi-business-unit environment. Required
• 7 years or more in leading managers and/or senior professionals and influencing cross-functional teams beyond direct reporting lines. Establishing or materially maturing a Salesforce CoE platform operating model governance and portfolio-management capability. Required
• 5 years or more in leading Salesforce org/instance rationalization or consolidation including business-process data integration security and change impacts. Required
• 5 years or more in executive stakeholder management vendor/commercial negotiations financial planning and business-case/benefit realization. Required
• 5 years or more in executive stakeholder management vendor/commercial negotiations financial planning and business-case/benefit realization. Required
• Salesforce multi-org strategy platform architecture environment strategy lifecycle limits and technical-debt management. Advanced Required
• Sales Cloud Service Cloud Experience Cloud Field Service platform automation analytics and enterprise integration patterns. Advanced Required
• Identity and access data governance privacy security controls auditability resilience and regulated-enterprise practices. Advanced Required
• Product operating models agile portfolio management DevSecOps/CI-CD release governance IT service management and support models. Advanced Preferred
• Vendor licensing commercial budget TCO business-case and benefit-realization management Advanced Preferred
• Data Cloud AI/Agentforce analytics and emerging Salesforce technologies including considerations for responsible adoption. Intermediate Preferred
• Salesforce Administrator Advanced Administrator or Platform App Builder (At hire or equivalent experience) Preferred Upon Hire
• Salesforce Application Architect System Architect or relevant domain consultant certification (At hire or within agreed development plan) Preferred 120 Days
• ITIL product management agile architecture security or change-management certification (At hire or equivalent experience) Preferred Upon Hire

Candidates must be authorized to work for any employer in the United States and will not require current or future visa sponsorship.

Travel

• Yes 10-20%

Job Category

IT Leadership

Our Culture & Commitment :

At Ryder youre trusted to make an impactwhile enjoying room to grow and having a voice thats heard. Our culture is built on respect collaboration and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type :

Salaried

Minimum Pay Range :

$160000.00

Maximum Pay Range :

$180000.00

Benefits Information :

For all Full-time positions only : Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

For more information about benefits click here to download the comprehensive benefits summary.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace .

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder at .

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Required Experience:

Director