Fire Alarm Manager

Embark on a rewarding career with Fire Safety and Protection (FSP)! FSP's rich multi-decade history is built on lasting customer relationships and continued high-quality service. We are proud to offer a full suite of life safety solutions across the U.S. and Canada. Our certified technicians deliver code-compliant fire safety solutions tailored to our customers' needs. It's our goal to be the single source for our customers' inspection, maintenance, repair, design and installation of their fire and security systems. With continuous training in the latest technologies and regulations, our customers trust us for high-quality workmanship that keeps their building systems in optimal condition for ongoing safety. We are military friendly! At FSP, we believe military veterans bring unmatched dedication, discipline, and a strong sense of purpose-qualities that align perfectly with our mission to protect lives and property through high-quality fire and life safety services. Our team values leadership, precision, and teamwork-making FSP a natural next step for those who have served. FSP accepts technical certification credit for military experience in relevant fields. Learn more here. Apply today and become part of a company where your skills and dedication are valued. The Fire Alarm Manager is responsible for leading the daily operations of the Fire Alarm Department, including installation, service, inspections, project execution, and team performance. This role oversees technicians, project coordination, scheduling, customer satisfaction, financial performance, and regulatory compliance while ensuring projects are completed safely, efficiently, and in accordance with all applicable codes and company standards. The Fire Alarm Manager serves as the primary leader for the department, driving operational excellence, employee development, and business growth. Responsibilities: Manage the day-to-day operations of the Fire Alarm Department. Oversee installation, service, inspection, testing, maintenance, and repair activities. Ensure projects are completed on time, within budget, and according to contract requirements. Monitor departmental workload and allocate resources effectively. Develop and improve department processes to increase efficiency and profitability. Ensure technicians have the tools, equipment, and materials needed to perform their work. Supervise Service Technicians, Inspectors, and Installers. Conduct performance evaluations and provide coaching, mentoring, and professional development Ensure compliance with NFPA standards, OSHA regulations, local fire codes, and company policies Promote employee engagement and maintain a positive team culture. Address performance concerns through coaching and corrective action when necessary. Participate in customer meetings and project reviews. Ensure high levels of customer satisfaction throughout all phases of service and project execution. Review job costing, labor utilization, and project profitability. Monitor department revenue, margins, and key performance indicators Work closely with Project Managers, Sales, and Operations to prioritize work. Support a culture of safety by promoting safe work practices and addressing safety concerns professionally. Education and Experience High school diploma or GED required. Associate's or Bachelor's degree in Construction Management, Business Management, Electrical Technology, Fire Protection Engineering, or a related field preferred Minimum of 7 years of fire alarm industry experience. Minimum of 3 years of leadership or supervisory experience Licenses and Certifications NICET Fire Alarm Systems Certification (Level II, III, or IV) Hold the appropriate local/state license by jurisdiction. OSHA 10 or OSHA 30 Valid driver's license Work Environments and Physical Requirements Combination of office, warehouse, and field environments. Regular travel to customer locations and job sites. Outdoor and indoor construction environments Exposure to heights, confined spaces, and varying weather conditions Frequent lifting, bending, and standing Travel to job sites as required Ability to lift and carry up to 15 pounds Occasional evening or weekend work may be required to support emergency service or project deadlines. Benefits: Fire Safety and Protection (FSP) provides comprehensive benefits to ensure the wellbeing of our employees: Company paid benefits: Life/AD&D Long Term Disability Employee Assistance Program Paid Time Off (PTO) 7 Paid Holidays, and 1 floating holiday (employee choice) Paid jury duty and bereavement leave Voluntary Health Benefits: Medical, Dental, Vision Voluntary Life/AD&D Voluntary Short-Term Disability Supplemental Benefits: Voluntary Accident, Voluntary Critical Illness Legal Services HSA / Health Care and Dependent Care FSA Plans Additional Benefits: 401k Retirement Plan (Traditional & Roth) Why FSP? Supportive Culture: We value our employees and provide ongoing training. Career Growth: Advance your career with guidance from industry experts as well as tuition reimbursement and pay incentives. Broad Opportunities: With offices in the eastern U.S. and Canada, we offer diverse locations and roles. Client-Centered: We serve commercial property owners and facility managers with dedication and care. Rapid Growth: Join us as we expand and invest in new markets. Professional Development: FSP is committed to providing opportunities for employee career advancement within the Fire and Life Safety Industry . As part of this commitment, FSP offers various program sponsorships, including a NICET certification program, which reimburses employees for the costs of NICET Level I,II,III, IV study materials and testing and provides tiered pay increases upon achievement of certification. Health & Safety: The personal safety and health of each employee of our organization is of primary importance. We believe that our employees are our most important assets and that their safety is our greatest responsibility. It is Fire Safety and Protection's objective to ensure a safe and productive working environment for all employees. At FSP we believe that illnesses and injuries can and must be prevented. We believe in empowering each employee to create and maintain a safe and healthy environment. FSP Equal Opportunity Employer Statement: We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Privacy Notice: We are committed to protecting the privacy and security of your personal information throughout the recruitment process. Information collected as part of your application will be used solely for employment-related purposes and handled in accordance with applicable privacy and data protection laws. If you choose to apply using a quick-apply feature, we may use automated technology to help complete and submit your application using the information you provide. This technology is used solely to facilitate the application process and does not evaluate candidates, rank applicants, or make hiring decisions. Your information is not used to train AI models and is retained only as necessary to support the application process. Drug-Free Workplace & Federal Compliance Notice As a federal government contractor operating in safety-sensitive construction environments, Fire Safety and Protection is legally mandated to maintain a drug-free workplace in strict accordance with federal law. Under the Drug-Free Workplace Act and FAR 52.226-7, all controlled substances prohibited by federal statute-including marijuana/THC-are strictly forbidden within our operations. Applicants who receive a conditional offer of employment must successfully pass a pre-employment drug screen. Because federal regulations override state-level recreational marijuana laws, testing positive for marijuana/THC will result in the immediate revocation of a conditional job offer, regardless of local legalization or off-duty state protections. Fire Safety and Protection