Airline Catering Account Manager - On-Site, Los Angeles

Job Title: Account Manager Job Location: Los Angeles-USA-90045 Work Location Type: On-Site Salary Range: $76,847.92 - 96,060.12 Why This Role Matters We are looking for a customer‑focused, organized, and engaging leader to serve as a key connection between our Customer Service Center (CSC), airline partners, and internal teams. As an Account Manager, you’ll ensure airline expectations are met through strong communication, attention to detail, and collaboration across departments. You’ll play an important part in menu coordination, service execution, and maintaining high standards of quality, safety, and on‑time performance. Why You’ll Love Working Here Medical, Dental, and Vision coverage starting Day 1 Employer‑paid life insurance and AD&D benefits 401(k) with company match Paid vacation, sick time, and holidays Free meals and parking Career growth opportunities with a global organization What You’ll Do (Your Impact) Build strong, positive relationships with assigned airline partners and act as their primary on‑site contact Ensure accurate billing, provisioning, and inventory levels in line with customer expectations Support on‑time departures by coordinating catering activities and responding quickly to service needs Track quality scores, customer feedback, and flight attendant comments to help drive improvement Coordinate airline audits and evaluations, share feedback with department leaders, and ensure timely responses Partner with Quality and Operations teams to maintain food safety, compliance, and airline standards Support menu presentations and special events alongside the Executive Chef What We’re Looking For in a Candidate Bachelor’s degree or equivalent work experience 3–5 years of experience in a customer‑facing, operations, or service environment (aviation, food service, or hospitality preferred) Strong communication and presentation skills with the ability to build trust and partnerships A proven customer‑service mindset with attention to detail and follow‑through Experience understanding and managing product and labor costs Comfort using Microsoft Office and standard computer applications SkyChefs is an EEO and affirmative action employer of women/minorities/veterans/individuals with disabilities. #J-18808-Ljbffr LSG Lufthansa Service Holding AG