Member Services Representative

Job Description

Job Description

Member Service Representative

Grandville, MI & Comstock Park, MI

Full-Time | Contract-to-Hire (6 Months)

Fully On-Site

⏰ Monday-Friday | 8:45 AM - 5:15 PM | No Weekends

A well-established financial institution is seeking Member Service Representatives to join its branch teams in Grandville, MI and Comstock Park, MI. This is an excellent opportunity for customer-focused professionals who enjoy helping others, building relationships, and providing exceptional service in a friendly, team-oriented environment.

With strong growth opportunities, outstanding benefits upon conversion, and a positive workplace culture, this position offers a path to long-term career advancement within the organization.

Position Overview

The Member Service Representative serves as the first point of contact for members, providing friendly, accurate, and efficient service while handling routine financial transactions and inquiries. This role is ideal for individuals who thrive in a customer-facing environment and enjoy creating positive experiences for every member interaction.

Schedule

• Monday through Friday
• 8:45 AM to 5:15 PM
• No weekend work

Key Responsibilities

• Process member transactions accurately while maintaining a high level of customer service.
• Assist members with account inquiries, requests, and problem resolution.
• Educate members on available financial products and services.
• Balance and maintain an assigned cash drawer with accuracy.
• Process transactions such as money orders, cashier's checks, and credit card advances.
• Research and resolve member concerns by collaborating with internal departments.
• Deliver professional, solution-focused service during every interaction.
• Support other branch locations when additional coverage is needed.
• Participate in community events and activities that support the organization's local presence.
• Maintain compliance with company policies, procedures, and service standards.

Required Qualifications

• 1 to 3 years of customer service experience, preferably in a face-to-face environment.
• Strong interpersonal and communication skills.
• Passion for providing exceptional customer experiences.
• Basic math skills and comfort handling numerical transactions.
• Basic computer proficiency.
• Strong attention to detail and ability to multitask effectively.

Preferred Qualifications

• Previous banking, credit union, or financial services experience.
• Cash handling experience.
• Experience working with member account systems or teller platforms.
• Familiarity with branch operations and financial products.

What Makes This Opportunity Stand Out?

• No weekends required, providing excellent work-life balance
• Contract-to-hire opportunity with long-term career potential
• Strong benefits package and 401(k) match upon permanent hire
• Clear career growth opportunities into Senior Representative, Supervisor, and Management roles
• Positive team culture focused on employee development and member satisfaction
• Opportunity to build valuable experience within the financial services industry

Ideal Candidate

We're looking for someone who genuinely enjoys helping people, has a positive attitude, and is willing to go above and beyond to create an outstanding member experience. If you have strong customer service skills, enjoy working with people, and are seeking a stable career with growth potential, we'd love to hear from you.

Job Type & Location

This is a Contract to Hire position based out of Comstock Park, MI.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Comstock Park,MI.

Application Deadline

This position is anticipated to close on Sep 18, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.