Operations: Manager, Customer Success - Onsite NYC or SF

Operations: Manager, Customer Success - Onsite NYC or SF NY/CA — NYC/SF Full time Location NY/CA — NYC/SF Employment type Full time Salary range USD 140,000.00 - 200,000.00 Visa types accepted US Citizen Green Card Our client is a fast-growing healthcare AI startup seeking a Manager of Customer Success to lead and scale a team of CSMs while owning a small book of strategic accounts as a player-coach. This is a builder role for a seasoned CS leader who can bring operational rigor, drive commercial expansion, and set the standard for executive presence across a high-performing team. What You’ll Do Manage a team of 6–8 CSMs while carrying your own book of 3–5 strategic accounts Own NRR targets and build the playbook for growing and expanding existing client accounts Hire, coach, and develop CSMs — setting performance standards and owning team-level retention and growth Build scalable CS systems, processes, and playbooks from scratch to support rapid growth Partner with C-suite stakeholders and lead QBRs with healthcare organizations — up to 25% travel Key Requirements 5–8 years in Customer Success, Account Management, or related roles in SaaS, AI-native software, or HealthTech 2+ years managing a customer-facing CS or AM team with retention and expansion accountability Proven track record driving commercial outcomes — upsells, expansions, and NRR Early-stage startup experience — has structured or built out a CS function from scratch Full CS motion ownership — onboarding, adoption, renewal, and expansion Executive presence — concise communicator, strong first impression, presents well Healthcare or health systems experience a plus #J-18808-Ljbffr Abhito Llc