Account Processor
Virtual Vocations Inc
Supporting clients with their commercial credit card programs, the remote Account Processor will provide technical assistance through phone, email, and chat, ensuring a positive client experience while participating in a rotating schedule that includes overnight and daytime shifts. Key responsibilities Address client issues by troubleshooting and determining appropriate resolutions to ensure maximum client satisfaction Collaborate closely with account management teams to provide effective support for Federal Government and commercial accounts Participate in a 24/7 support center model, managing client interactions across various communication channels Required qualifications High School diploma/GED or equivalent Two to three years of experience in Customer Service Ability to pass a post-employment screening administered by the General Services Administration (GSA) Experience with helpdesk ticketing systems (e.g., ServiceNow) is preferred
Vacancy posted 2 days ago
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