Non-Emergency Medical Transport - Administrative Assistant

Job Description

Job Description

Administrative Assistant

Job Type: Full-Time Schedule: Monday-Friday Pay: Competitive; based on experience

About Tim & Hagen Mobility

Tim & Hagen Mobility is a trusted non-medical transportation company dedicated to providing safe, reliable, and compassionate transportation services to individuals throughout the Colorado Springs community. We are seeking a professional and organized Administrative Assistant to support our daily operations and help ensure exceptional service for our clients and transportation team.

Position Summary

The Administrative Assistant will play a vital role in supporting office operations, coordinating transportation schedules, communicating with clients and drivers, and maintaining accurate records. The ideal candidate is detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.

Essential Duties and Responsibilities

• Answer incoming phone calls and provide exceptional customer service.
• Schedule, coordinate, and confirm transportation appointments.
• Communicate trip details, schedule changes, and updates with drivers.
• Maintain accurate client, trip, and transportation records.
• Perform data entry, filing, scanning, and document management.
• Monitor and respond to emails and customer inquiries promptly.
• Assist with onboarding paperwork and maintaining employee files.
• Prepare reports, spreadsheets, and other administrative documents.
• Support billing, invoicing, and payment tracking as needed.
• Ensure compliance with company policies and transportation regulations.
• Assist management with various administrative and operational task

Qualifications

• High school diploma or GED required.
• Associate degree or administrative certification preferred.
• Minimum of 1 year of administrative, office, customer service, or transportation-related experience.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team.
• Strong attention to detail and problem-solving skills.
• Professional demeanor and commitment to customer service.

Preferred Qualifications

• Experience in transportation, logistics, dispatching, or healthcare services.
• Familiarity with scheduling software and GPS-based transportation systems.
• Bilingual English/Spanish is a plus.
• Experience handling confidential information.

Benefits

• Competitive compensation
• Paid time off
• Opportunities for professional growth and advancement
• Supportive and collaborative work environment
• Meaningful work serving the local community

Note - This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned by their supervisor. Job duties may also be adjusted based on organizational and industry needs.