Patient Care Coordinator (Remote)

Job Description

Job Description

Welcome to Pine Park Health!

The Opportunity

The Patient Care Coordinator at Pine Park Health is the operational and relational backbone of our geriatric primary care team. This is a fully remote role — you can work from home while making a real, daily difference in the lives of older adults across California, Nevada, and Arizona. You will own care coordination for our geriatric patients — managing real-time communications, triaging urgent clinical needs, maintaining documentation integrity, and serving as the trusted point of contact for patients, families, facility staff, and providers. This is not a passive coordination role. You will be the first line of response — following clear protocols to triage, escalate, and close the loop without delay. The seniors we serve are medically complex, often frightened, and counting on someone who shows up fully — every shift, every call, every task.

What You'll Do

• Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel
• Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time
• Maintain accurate, compliant patient documentation within our EMR system
• Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication
• Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment
• Participate in after-hours on-call rotation to support continuity of care
• Contribute to quality improvement initiatives and operational efficiency projects

What Success Looks Like

Our best Clinical Care Liaisons are natural organizers who genuinely care about the people they serve. They bring structure to a fast-moving environment, communicate with warmth and clarity, and take ownership of their patient panel like it's their own small practice. By 30 days, you're navigating our systems with confidence, your queue is yours, and patients and facility partners are starting to build trust with you. By 90 days, you're consistently hitting performance benchmarks and contributing to the rhythm of the care team. At one year, you've become a go-to resource for your team and a familiar, trusted voice for the patients and families you serve every day.

This role is a strong fit if you:

• Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes
• Take ownership of your work without needing close oversight
• Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it
• Take pride in documentation accuracy and communication follow-through even when no one is watching

You'll thrive here if you:

• Find satisfaction in bringing order to complexity
• Care deeply about doing right by people who are vulnerable and counting on you
• Take ownership of your work without needing close oversight
• Want remote work that actually feels meaningful

About Us

Pine Park Health is a value-based primary care practice reimagining healthcare for residents of senior living communities. We bring care directly to seniors' homes — prevention, chronic condition management, urgent visits, lab work, and diagnostics — in the comfort of their own apartments.

Today we serve 185+ communities across California, Nevada, and Arizona, with weekly on-site visits and same/next-day access that keeps seniors out of emergency rooms. Our model is built around meaningful, continuous relationships between care teams and patients — and the people who thrive here genuinely care about that mission.

What We're Looking For

• • 2+ years of direct patient care experience in a clinical setting (Medical Assistant, LVN/LPN, CNA, Phlebotomist, Patient Care Technician, or similar)
• Bachelor's degree strongly preferred
• Experience in healthcare coordination, patient services, or clinical operations
• Strong triage and prioritization skills in high-volume, real-time environments
• Proficiency with EMR/EHR systems and healthcare technology platforms
• Exceptional communication skills across diverse stakeholders — patients, families, physicians, and facility leadership
• Self-directed and accountable; able to work independently in a fully remote setting
• Reliable high-speed internet and a dedicated, private, HIPAA-compliant home workspace
• Must maintain good standing with OIG, CMS, and Federal Health Care Programs — no exclusions or debarments

Benefits Designed For You and Yours

Paid Parental Leave
Medical, Vision, and Dental Insurance
401K Retirement Plan
Cell Phone Reimbursement
Annual Wellness Allowance
FSA and Dependent Care FSA
10 Paid Holidays
Generous Paid Time Off
Paid Sick Days

Pine Park Health is an equal opportunity employer. Employment is at-will. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, the Company reserves the right to revise the job or to require that other or different tasks be performed as assigned.