PCL - Programs and Production Development Manager, Fleet Travelling

Job Description

Job Description

Description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Programs and Production Development Manager is responsible for collaborating with shoreside and shipboard leadership to streamline the launch of new experiences and products. They design and deliver tailored training programs and workshops for onboard teams, including leadership, cruise staff, and production staff. They provide constructive feedback on launch experiences and create measurable improvement plans to enhance guest satisfaction.
• The Programs and Production Development Manager addresses and resolves initial issues during the launch of Programs and Production Development initiatives, ensuring adherence to Policies and Procedures. They conduct audits of revenue-generating experiences to identify improvement opportunities and regularly report launch outcomes to shoreside executives.
• The Programs and Production Development Manager mentors and coaches onboard staff to build confidence and consistency in program delivery. They assess individual and team performance regularly, providing constructive feedback and identifying opportunities for skill development. They collaborate with shoreside management to create continuous learning resources and development plans for onboard teams.
• The Programs and Production Development Manager oversees the setup, staging, and execution of entertainment programs, ensuring they meet quality benchmarks and are ready for guest interaction. They conduct regular audits of onboard programs to confirm compliance with company Policies and Procedures. They collaborate with shipboard teams to optimize the timing and flow of programs, gather feedback from guests and crew, and track and evaluate the performance of revenue-generating programs to enhance profitability and guest satisfaction.

Skills, Knowledge & Expertise

Personal Characteristics:

• Strong leadership and communication skills, with the ability to inspire and guide teams effectively.
• Detail-oriented and organized, ensuring seamless coordination of complex projects.
• Adaptable and resilient, able to navigate challenges in a dynamic, fast-paced environment.
• Passionate about delivering high-quality entertainment experiences that align with brand values.
• Collaborative team player who fosters positive relationships across departments and with external partners. 

A comprehensive curriculum vitae is essential. It is important to provide a concise and easily readable overview of one's professional experience. However, if we may offer a suggestion, it is often preferable to present a minimalist approach.

Additionally, a brief video presentation showcasing the candidate's personality, communication abilities, and public speaking skills is required. While it is not necessary to have a professional video, it is essential that it accurately represents the candidate's genuine appearance.  Please refer to the attached Video Submission Instructions.
Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.