Customer Success Manager

Customer Success Manager

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Priority-1, Inc. is a domestic freight services company that specializes in offering full service, nationwide logistics services to its customers. Priority-1 focuses on Less Than Truckload (LTL), Truckload (TL) and Expedited services. The Customer Success Manager's primary duties are to manage relations with, support, service, and be a liaison to, existing assigned book of customers regarding their freight transportation needs.

Job Duties

• Maintain relationships with an existing book of customer business to ensure lasting customer relationships with a focus on customer satisfaction
• Conduct proactive customer meetings to gain a comprehensive understanding of Priority1's services, create a strategic plan for each account to identify and track revenue trends, recognize opportunities to make additional sales, and analyze competitive threats
• Manage decisions regarding account margins, credit profiles, cargo claims processing and resolution, and other account-related functions
• Evaluate existing customers' needs and identify and execute on additional sales opportunities through multiple service offerings
• Make high-level determinations on accounts and anticipate customer concerns and address them with the customer and related Priority-1 support and operations teams
• Act as a liaison between Priority1 support teams and customers to manage such customer account support and services needs and oversee support teams' execution of account decisions
• Consult with customers with a goal to enhance efficiency in their freight transportation processes
• Effectively communicate account status with leadership in a timely manner
• Oversee account process and details in Priority1's Customer Relationship Management (CRM) system
• Generate reports to monitor customer trends and exercise discretion and independent judgment to implement significant decisions
• Develop new customer relationships
• Work independently with minimal supervision from leadership

Qualifications

• 1+ year of logistics experience preferred
• Bachelor's Degree Preferred
• Naturally enthusiastic and energetic
• Determined to be part of a winning team
• A burning desire to be successful

Compensation & Benefits

• $45,000 Base Salary + Competitive Commission Structure
• Medical Insurance with premiums paid at 100% for employees AND dependents
• Dental Insurance 100% paid for Employee
• Vision Insurance
• HSA with Employer Contributions
• Life Insurance
• Short Term Disability
• Long Term Disability
• 401(k) Plan
• Profit Sharing: Typical annual contribution of 15% of total eligible compensation
• Paid Holidays AND PTO
• Cancer, Critical Illness, and Accident Policies available

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email View email address on click.appcast.io.