Guest Services Associate | Seasonal | 24-32 hours/week

Join Our Team as a Seasonal Guest Services Associate!

Would you love to interact with travelers from all around the world and welcome them to your city? We are currently accepting applications for a Seasonal Guest Services Associate who will play a crucial role in creating a welcoming atmosphere while ensuring the reception desk runs smoothly, efficiently, and in accordance with hostel policy.

Position Details:

• Pay: $18.30 per hour
• Type: Seasonal
• Expected End Date: This seasonal role is expected to continue through September 2026
• Schedule: Approximately 34 shifts per week (2432 hours)
• Availability: Candidates should have flexible availability, including evenings, weekends, and holidays, to meet the needs of hostel operations.

If you're passionate about hospitality and enjoy connecting with people from around the world, we'd love to hear from you!

Perks:

• Free stays at other HI USA hostels (waiting periods apply, subject to availability)
• Discounts on hundreds of brands
• On-the-job training
• Friendly and inclusive work environment

The guest services associate is responsible for creating a welcoming atmosphere while ensuring guest and public contact at reception runs smoothly, efficiently and in accordance with hostel policy.

Responsibilities:

• Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner, while being mindful of cultural differences and possible language barriers
• Take individual and group reservations by telephone, e-mail, or via an online system, in a friendly, accurate and efficient manner Conduct hostel tours
• Encourage and collect guest comments and feedback
• Follow hostel procedures, ensuring the security and safety of the hostel, hostel property, guests, guests' property, and fellow employees
• Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees, sale of goods, and rentals
• Perform laundry, folding, cleaning, kitchen cleaning, food preparation, and other duties and tasks as needed
• Promote and provide information on HI memberships, the hostel, and the local area to guests and visitors in person, over the telephone, and via e-mail
• Promote the mission of HI USA: "To help all, especially the young, gain a greater understanding of the world and its people, through hostelling"
• Represent HI USA and the hostel in a positive manner to guests, callers, and local officials
• Provide overnight, on-call assistance in case of emergencies
• Other duties or projects as assigned by the hostel management

Skills/Qualifications:

• High school diploma or GED
• Customer service experience preferred
• Excellent communication skills
• Ability to handle cash and record receipts without error
• Must enjoy working with the public and have the ability to calmly and professionally handle conflict, guest issues, or emergencies
• Ability to multi-task in a fast paced environment
• Computer literacy and familiarity with WINXP, MS Word, Excel, and Outlook preferred
• Ability to work independently and as part of a larger team
• Must be willing to work evenings, weekends, and holidays as schedule requires
• First aid and CPR certification preferred; training can be provided
• Hostelling experience a plus
• Ability to speak a second language a plus

Physical Requirements:

• Regularly required to sit, use hands and arms
• Frequently required to stand, walk, talk, and hear
• Occasionally required to climb or balance
• Must be able to lift and move up to 50 pounds
• Specific vision abilities required: close, peripheral, color vision, depth perception, and the ability to adjust focus
• Noise level in the work environment is usually moderate

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We Make a Difference!

At HI USA, we celebrate diversity and welcome individuals of all backgrounds. As a nonprofit organization, we help people, especially the young, travel on a budget to foster a greater understanding of the world and its people through affordable travel opportunities.

If you're passionate about hospitality and creating memorable experiences, apply today to join our team!