Product Solutions Manager

Product Solutions Manager

Chandler, Arizona

The Product Solutions Manager (PSM) serves as a critical technical bridge between business development, sales, product, and engineering teams. This role requires a software expert who can proactively drive software business development, translate complex technical solutions into business value, and manage a team of Product Solutions Engineers, with direct hands-on experience supporting and configuring GUI Applications and background service on Windows, Linux and Android platforms and on-premise network and storage environments.

Core Responsibilities

• Pre-Sales Technical Leadership: Lead technical discovery sessions, translate customer needs into product combinations and configurations, and serve as a trusted technical advisor throughout the sales cycle.
• Technical Presentations & Demonstrations: Deliver live, hands-on demonstrations, proof-of-concepts, and code walkthroughs to showcase actual system behavior.
• Software Evaluation Management: Define clear, measurable success criteria and technical validation processes for IB software product evaluations.
• Deal Project Management: Develop detailed project plans for customer engagements, managing timelines, third-party licensing, equipment acquisition, and risks.
• Post-Sales Support & Lifecycle Continuity: Oversee initial onboarding, deployment, deployment validation, and troubleshooting in customer on-premise network and storage environments and on Windows, Linux and Android client devices to ensure the solution delivered matches the solution sold.
• Cross-Functional Collaboration: Act as the central liaison between sales, engineering, product, and delivery teams to align customer needs with product capabilities.

Required Technical Qualifications & Competencies

• Software Development: (Advanced Proficiency) Requirements: 3+ years with object-oriented programming (Java, C#, Python), including direct native application and/or service development and debugging on Windows, Linux and Android platforms; API design/integration; SQL databases.
• Installation and Configuration of OS, Applications and Background Services Requirements: 2 years direct, hands-on experience configuring and troubleshooting APKs on Android and applications on Windows, Background Services on Windows and Linux.
• On-Premise Network & Storage Environments: (Advanced Proficiency) Requirements: Direct experience designing, deploying, or troubleshooting on-premise network architecture (LAN/WAN, VLANs, firewalls, VPNs, DNS/DHCP) and on-premise storage systems (SAN/NAS, RAID configurations, backup/replication); Active Directory and Windows Server administration; comfort working in air-gapped or restricted-network government/enterprise environments without cloud connectivity.
• Technical Presentations: (Advanced Proficiency) Requirements: Proof-of-concepts, responding to RFPs/RFIs, and running technical workshops.
• Project Management: (Advanced Proficiency) Requirements: Project planning tools (Jira, MS Project); vendor/procurement management; risk mitigation; stakeholder reporting.
• Biometric Technologies: (Intermediate Proficiency) Requirements: Fingerprint recognition, liveness detection, image quality, template generation/matching, and industry standards (ISO/IEC, ANSI/NIST).
• Regulatory & Compliance: (Intermediate Proficiency) Requirements: GDPR principles (lawful basis, data subject rights, DPIAs, cross-border data transfer mechanisms).
• Cloud & Infrastructure: (Nice-to-Have) Cloud platforms (AWS, Azure); containerization (Docker, Kubernetes); CI/CD pipelines.

Preferred Experience & Education

• Education: Bachelor's degree in Computer Science, Software Engineering, IT, or a related technical field (Master's preferred).
• Professional Experience: 7–10+ years in software development, solutions architecture, or technical pre-sales, with demonstrated direct experience supporting Windows, Linux and Android mobile/device deployments and on-premise network and storage infrastructure. Experience in biometric systems, identity management, or security solutions is highly valued.
• Leadership Experience: Proven ability to manage and mentor Product Solutions Engineers and influence cross-functional teams.
• Industry Certifications (Preferred): o Privacy/Biometrics: CIPP/E, CBSP, or CBSE. o Cloud/Project/Security: Network+, CompTIA A+, or Microsoft Certified: Windows Server Hybrid Administrator, PMP, PRINCE2, CISSP, or Security+.

Success Criteria & Performance Expectations

• Technical Win Rates: Increase technical conversion rates and improve solution repeatability.
• Evaluation & Risk Management: Establish rigorous quality benchmarks prior to software evaluations to reduce implementation risks.
• Regulatory Assurance: Apply privacy-by-design principles to ensure all deployments are fully compliant with GDPR and international data standards.
• Lifecycle Smoothness: Successfully transition accounts from pre-sales to deployment, resulting in reduced early-lifecycle issues and higher customer adoption.

Physical Demands & Work Environment

• Stationary Position: Must be able to remain in a stationary position (sitting or standing) for prolonged periods (up to 75% of the workday) while working at a computer, writing code, or managing project plans.
• Movement & Mobility: Frequently required to move about inside the office to collaborate with engineering, sales, and product teams.
• Communication & Expression: Frequently communicates, presents, and conducts live technical demonstrations with internal stakeholders and external clients. Must be able to exchange accurate, complex technical information in these situations.
• Visual Acuity: Required to have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reviewing software code, and inspecting biometric technical specifications.
• Cognitive Demands: Must be able to handle complex problem-solving, manage multiple overlapping project timelines, and interpret dense regulatory/compliance frameworks under tight deadlines