IT Systems Technician

Job Title

Responsible for deploying, maintaining, and supporting the company's computing, network, and server infrastructure while performing tasks in alignment with company standards and security/compliance requirements.

Description of Primary Responsibilities

• Deploys, configures, and maintains employee computing devices.
• Provides hardware and software support to users.
• Provides hardware and software support on network systems.
• Provides server and infrastructure support.
• Provides maintenance support for the company websites and communication systems.

General Development

• Organizes own work effectively and prioritizes tasks based on operational needs.
• Works independently and collaboratively with others as part of a team.
• Adjusts work priorities in response to changing circumstances.
• Understands how work affects other employees and departments.
• Devises effective solutions based on general goals and objectives of the function.

Professional & Technical Knowledge

• Possesses general work-related skills consistent with completion of a high school program, including written and verbal communication skills, computational and computer skills, and mathematical knowledge.
• Possesses foundational understanding of network, server, and employee computing device operations and system designs.
• Demonstrates growing familiarity with company security and compliance standards.

Technical Skills

• Assembles and upgrades employee computing devices, including memory, storage, and other hardware components.
• Diagnoses and troubleshoots network hardware and connectivity issues.
• Monitors and maintains server performance, availability, backups, and critical services according to standards.
• Applies software updates, patches, and configuration changes across devices, network, and server systems.

Communications Skills

• Effectively communicates complex and/or technical information to co-workers and others.
• Exercises tact and diplomacy in resolving mild conflicts or disagreements.
• Effectively communicates information in written (including electronic) correspondence.
• Effectively conveys technical information to non-technical audiences.

Pay Range: $30.59 - $36.84 per hour An annual incentive bonus with an earning potential of 10% of base pay.