Mobile Device Support Technician

Mobile Device Support Technician

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Mobile Device Support Technician to join their team onsite in Miami, FL and provide end-user support. This Technician will support the daily deployment, provisioning, and lifecycle management of enterprise mobile devices. This role is responsible for preparing devices for end users, ensuring they are properly configured, tested, and compliant with company standards before deployment. The ideal candidate is detail-oriented, enjoys hands-on technical work, and has a strong customer service mindset. This is an excellent opportunity for someone looking to build experience in enterprise mobility and endpoint management.

Duties and Responsibilities:

• Support the end-to-end lifecycle of mobile devices, including receiving, staging, provisioning, deployment, refresh, return, and retirement
• Unpack, configure, image, test, package, and prepare mobile devices for deployment
• Enroll and configure devices using Mobile Device Management (MDM) platforms such as Workspace ONE and OmniServe
• Verify that required applications, security policies, and configuration profiles have been successfully applied
• Perform quality assurance testing to ensure devices:
• Connect to corporate networks
• Authenticate successfully
• Receive required updates
• Meet deployment standards before handoff
• Troubleshoot basic device enrollment, configuration, application installation, connectivity, and update issues
• Escalate complex technical issues to senior MDM Engineers or Engineering teams
• Maintain accurate asset records, serial numbers, inventory status, and deployment documentation
• Coordinate with warehouse, IT support, and project teams to meet deployment schedules
• Support device refresh initiatives and hardware replacement projects
• Follow documented operational procedures and contribute to process improvements

Skills and Qualifications:

• Associate degree in Information Technology or equivalent work experience preferred
• Minimum 1 to 2+ years of experience in desktop support, mobile device support, or endpoint deployment
• Experience working with:
• iOS and Android devices
• Windows workstations
• Basic imaging and device provisioning
• Familiarity with MDM tools such as Workspace ONE, Intune, MobileIron, or similar platforms
• Basic understanding of:
• Active Directory
• Wi-Fi connectivity
• Mobile device enrollment
• Enterprise applications
• Experience supporting enterprise mobile device deployments preferred
• Familiarity with asset management processes preferred
• Experience using ITSM platforms such as ServiceNow preferred
• Knowledge of inventory management best practices preferred

Wage Range: The rate for this position is between $16.75 - $22.33 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. W2 only, no Corp to Corp. Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. Work Authorization: Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.