Level 2 IT Specialist

Job Description

Job Description

Level 2 IT Support Specialist

Location: Miami, FL
Employment Type: Full-Time

Overview

V-NET Consulting is seeking an experienced and highly skilled Level 2 IT Support Specialist to join our growing Managed Services team. This role is designed for an individual who has a strong technical foundation, proven troubleshooting abilities, and the confidence to work independently in fast-paced client environments.

As a Level 2 engineer, you will take ownership of escalated tickets, perform advanced troubleshooting, deliver onsite support, and assist with small-to-medium projects. You will also play a key role in mentoring Level 1 technicians and improving internal processes and documentation.

This is an excellent opportunity for an IT professional looking to deepen their technical expertise, work with modern cloud and cybersecurity tools, and grow into senior engineering roles within V-NET.

 

Key Responsibilities

• Provide Tier 2 technical support for escalated issues related to:
• • Microsoft 365 administration (Exchange, Teams, SharePoint, Intune)
  • Advanced Windows desktop and server troubleshooting
  • Networking issues (VLANs, firewall rules, VPNs, wireless)
  • Security tools (EDR, MFA, conditional access policies)
  • Backup systems (Axcient x360Recover, cloud backup issues)
• Perform onsite visits to troubleshoot complex workstation, server, and network problems.
• Deploy and configure firewalls, switches, wireless access points, and other network equipment.
• Assist with new user/client onboarding, including system setup, migrations, and documentation.
• Work closely with Level 1 technicians to assist with escalations, provide mentoring, and help improve their troubleshooting capabilities.
• Take ownership of tickets from start to finish, ensuring timely updates, thorough documentation, and excellent communication with clients.
• Participate in after-hours maintenance windows when required for updates, migrations, or emergency support.
• Assist with smaller client projects such as:
• • Microsoft 365 migrations
  • Server upgrades or replacements
  • Network upgrades
  • Hardware refreshes
• Contribute to internal knowledge base documentation and standard operating procedures (SOPs).
• Proactively identify recurring issues and suggest improvements to reduce noise and increase client stability.

 

 

 

 

 

 

 

 

Qualifications

• 2-4 years of professional IT support experience, ideally with an MSP or fast-paced IT services environment.
• Strong troubleshooting experience with:
• • Windows 10/11 and Windows Server environments
  • Microsoft 365 administration
  • Basic to intermediate Azure AD/Entra administration
  • Active Directory (GPOs, OU management, permissions)
  • Standard MSP tools (RMM, PSA, EDR, backup systems)
• Solid networking experience:
• • Understanding of firewalls, NAT, DHCP, DNS, VPNs
  • Familiarity with WatchGuard, SonicWall, Fortinet, or similar products a plus
• Excellent communication skills, especially when working with non-technical end users.
• Ability to manage multiple priorities, meet deadlines, and work independently with minimal supervision.
• Strong documentation habits and familiarity with IT Glue or similar documentation platforms.
• Valid driver’s license and reliable transportation for client visits.
• Passion for delivering high-quality service with a positive, solutions-oriented attitude.

 

Why Join V-NET Consulting?

• Work with cutting-edge MSP tools, cloud platforms, and cybersecurity solutions.
• Opportunities for career advancement into Senior Engineer, Project Engineer, or Team Lead roles.
• Supportive team culture with leadership committed to training, development, and operational excellence.
• Exposure to diverse client environments and technologies, helping you grow professionally fast.
• A company that values accountability, teamwork, and doing things the right way.

 

 

Company Description

At V-NET Consulting, we provide no-nonsense managed IT services, cybersecurity, cloud solutions, and strategic technology guidance to businesses throughout Florida and across the United States. For more than 28 years, we have helped organizations reduce downtime, improve security, and get more value from their technology investments through proactive support and trusted partnerships.

Our team specializes in managed IT services, cybersecurity, Microsoft 365, cloud solutions, VoIP communications, vendor management, and IT project implementation. We take a proactive approach to technology, focusing on preventing issues before they impact our clients while delivering responsive support when they need us most.

At V-NET, we believe technology should help businesses grow, not create frustration. That's why we emphasize clear communication, accountability, continuous improvement, and exceptional customer service. Our team members have the opportunity to work with a wide variety of technologies, collaborate with talented professionals, and make a meaningful impact for the businesses we support every day.

Company Description

At V-NET Consulting, we provide no-nonsense managed IT services, cybersecurity, cloud solutions, and strategic technology guidance to businesses throughout Florida and across the United States. For more than 28 years, we have helped organizations reduce downtime, improve security, and get more value from their technology investments through proactive support and trusted partnerships.\r\n\r\nOur team specializes in managed IT services, cybersecurity, Microsoft 365, cloud solutions, VoIP communications, vendor management, and IT project implementation. We take a proactive approach to technology, focusing on preventing issues before they impact our clients while delivering responsive support when they need us most.\r\n\r\nAt V-NET, we believe technology should help businesses grow, not create frustration. That's why we emphasize clear communication, accountability, continuous improvement, and exceptional customer service. Our team members have the opportunity to work with a wide variety of technologies, collaborate with talented professionals, and make a meaningful impact for the businesses we support every day.