Credit & Collections Specialist

Credit & Collections Specialist

Scottsdale, Arizona

At Curaleaf, we're redefining the cannabis industry with a strong commitment to quality, expertise, and innovation. As a leading global cannabis provider, our brandsincluding Curaleaf, Select, and Grassrootsoffer premium products and services in both medical and adult-use markets.

Join us at Curaleaf to be part of a high-growth, purpose-driven company that champions corporate social responsibility through our Rooted in Good initiative, supporting community outreach and positive change. Here, you'll have the opportunity to make a meaningful impact, drive innovation, and help shape the future of cannabis.

About the Role

The Credit and Collections Specialist will have responsibility for minimizing the B2B customer past due accounts receivable. Consistently achieve or exceed high volume customer contact goals via assigned communication channels. Collect past due amounts and coordinate payment agreements with customers. Act with a high sense of urgency and prioritize work based on the direction of the Credit and Collections Supervisor. Assignments may be in the form of overall goals/expected results, specific contact goals, or specific customer aging balance reduction priorities established by management.

What You'll Do:

Effectively utilize and manage customer portals and other communication methods

Work with a high sense of urgency to maintain customer touch points and past due goals within company standards.

Interact with customers daily, from initial contact to closure, following up on commitments and maintaining a record of all contacts.

Alert the appropriate internal stakeholders to collection escalations.

Recommend credit holds and write-offs.

Coordinate collection strategy and customer communication with field personnel.

Continuously seek to improve payment processing solutions for varying customer payment types, including ACH and accompanying remittance formats and payment cards.

Analyze and manipulate data and spreadsheets to reconcile issues and to aid in external and internal collaboration.

Ad hoc requests

What You'll Bring:

Bachelor's Degree preferred

Minimum of two years' experience, A/R credit and collection

Possesses superior communication, analytical, and organizational skills

Exhibits goal-oriented behaviors and time management principles

Exudes a customer-focused attitude while being firm on the collections efforts

Applies extensive attention to detail to all tasks

Toggles between projects and responsibilities with ease

Works well in a team environment

Demonstrates proficiency in Microsoft Office programs

What We Offer:

• Career Growth Opportunities
• Competitive Pay and Benefits
• Generous PTO and Parental Leave
• 401(K) Retirement Plan
• Life/ Disability Insurance
• Community Involvement
• Referral Bonuses and Product Discounts

Benefits vary by state, role type, and eligibility.

Curaleaf is an equal opportunity employer. Curaleaf recruits, employs, trains, compensates, and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Individuals adversely impacted by the war on drugs are encouraged to apply.

***Please note that U.S. immigration rules and regulations are governed by federal law; not state law. Although Curaleaf operates in states that have legalized and decriminalized marijuana, it is still considered a controlled substance under federal regulations and thus illegal under federal law. For this reason, unless and until federal law changes, Curaleaf is prohibited from offering sponsorship for any non-immigrant or immigrant visas.

***Please also note that while candidates who are Lawful Permanent Residents (such as those with Green Cards) are eligible for employment with, and are hired by Curaleaf, working for a company engaged in a business that grows and sells a product that is illegal under federal law might compromise the candidate's immigration status. Before a Lawful Permanent Resident accepts an offer of employment, Curaleaf recommends that the candidate seek the advice of an immigration lawyer.