Guest Service Agent

Join Team at the Candlewood Suites in Greenwood The Candlewood Suites Greenwood, Indiana, is seeking a Part‑Time Hotel Guest Service Agent, Hotel Front Desk Clerk, or Hotel Front Office Agent. About Us The Candlewood Suites Greenwood is located just off I‑65 and minutes from Indianapolis International Airport and downtown. Our newly renovated hotel is at the heart of both major attractions and key local businesses like Cummins, Nestlé, and Duke Energy. We’re proud to have been recognized with a Tripadvisor Travelers’ Choice Award, reflecting our commitment to exceptional service. If you are passionate about hospitality and want to be part of a supportive, award‑winning team that values your contributions, we would love to have you join us. Why This Role? Working as a Part‑Time Hotel Guest Service Agent, Front Desk Agent, or Front Desk Clerk offers a rewarding opportunity to be at the forefront of delivering exceptional service. You'll interact with a diverse range of travelers, from business professionals to vacationing families, and build strong communication and problem‑solving skills. What’s In It for You Financial Perks: NEXT DAY PAY Exclusive Discounts: Hotel, food, and beverage savings for personal travel Professional Growth: Online training courses Key Responsibilities Guest Check‑In and Check‑Out: Assist guests with the check‑in and check‑out process efficiently, ensuring a smooth and welcoming experience. Reservations Management: Handle room reservations, cancellations, and modifications accurately while maintaining up‑to‑date records. Customer Service: Respond promptly and professionally to guest inquiries, complaints, and special requests, aiming to exceed guest expectations. Payment Processing: Handle payment transactions, including room charges, deposits, and refunds, while ensuring accuracy and compliance with hotel policies. Communication Hub: Coordinate with other hotel departments, such as housekeeping and maintenance, to address guest needs and resolve issues promptly. Providing Information: Offer information about hotel services, amenities, local attractions, and transportation options to assist guests with their plans. Problem‑Solving: Resolve guest concerns or complaints effectively, escalating issues when necessary to maintain satisfaction. Maintaining Records: Keep accurate and organized records of guest stays, payments, and interactions in the hotel’s property management system (PMS). Promoting Hotel Services: Upsell rooms and promote hotel amenities, such as dining options or event spaces, to enhance the guest experience. Ensuring Security: Follow safety and security protocols to safeguard guests, staff, and property, including verifying guest identification and monitoring for suspicious activity. What We Are Looking For Previous experience in customer‑facing roles, such as hospitality, retail, or food service; strong interpersonal skills and a focus on delivering exceptional service. Familiarity with computers and software systems, especially reservation or property management systems (PMS). Strong verbal and written communication skills for interacting with guests and team members professionally and clearly. Experience handling guest complaints or resolving conflicts calmly and effectively. Ability to manage multiple tasks simultaneously, such as answering phones, handling reservations, and assisting guests. Hospitality or Front Desk Experience (Preferred). A high school diploma or equivalent. Flexibility to work weekends and holidays. Why Commonwealth Hotels Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world‑class culture where great people deliver extraordinary results. Explore Our Hotel: At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merits, and business needs. Join us in shaping the future of hospitality in Greenwood, Indiana! Apply today! #J-18808-Ljbffr