Product Owner - Commercial Lending

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Product Owner in Uptown Charlotte, NC (Hybrid).

Work with the brightest minds at one of the largest financial institutions in the world. This is long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 12+ Months with extensions and possible full-time conversion

• Work with business partners (bankers, portfolio managers, credit, operations and risk) to gather requirements and write them up as features, user stories and acceptance criteria
• Maintain and refine the product backlog in Jira, with clear scope, dependencies, risks and open questions for each item
• Write process maps for current and future state, and lead gap analyses across lending workflows
• Support onboarding new lines of business and business groups to Deal Hub, including discovery sessions, workflow and task configuration, and readiness activities
• Coordinate user acceptance testing (UAT), training materials, user guides and adoption efforts
• Collect user feedback and turn it into recommended improvements
• Track release scope, timing and dependencies with technology delivery teams
• Prepare release summaries, status updates and executive-ready materials for senior leadership
• Lead working sessions and follow up on action items, decisions and risks
• Help find and assess tasks that could be automated or completed by AI, looking at business value, feasibility, data needs and controls
• Support workshops and working sessions that align business and technology on the automation roadmap
• Help ensure product changes meet governance, compliance, access, records management and audit requirements
• Support data quality checks and issue triage across connected systems (for example nCino, Loan IQ, Dynamics 365, SharePoint and Teams)
• Help with production support triage and escalate issues to the right teams

Required Skills & Experience

• Experience in business analysis, business execution, product support or project/program management, preferably in financial services
• Proven experience writing user stories, acceptance criteria and process documentation in an Agile environment
• Hands-on experience with Jira and Confluence, or similar tools
• Strong stakeholder management skills, including working with senior business leaders and technical teams
• Excellent written and verbal communication, including the ability to make complex topics simple and clear for executives
• Strong organization skills and the ability to manage several workstreams at once

Nice-to-Have:

• Experience with commercial lending, commercial real estate (CRE) or loan origination processes
• Familiarity with nCino, Loan IQ, Microsoft Dynamics 365 or the Microsoft 365 collaboration tools (Teams, SharePoint, Planner)
• Exposure to workflow automation, the Power Platform or AI/agentic solutions
• Experience in a regulated environment with strong control, audit and data governance expectations
• Experience with change management and user adoption