Credit & Collections Services Specialist

WEC Energy Group is one of the nation’s largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Credit & Collections Services Specialist in our Green Bay, Wisconsin location. This position offers a hybrid work arrangement. Job Responsibilities

• Provides efficient operational support ensuring public and employee safety
• Receives, prioritizes, logs and dispatches appropriate field personnel
• Receives inquiries from multiple workgroups
• Assist field personnel in closing out orders
• Ensure high level of productivity by effectively receiving and dispatching all types of work to resources under their control
• Update or notate basic account information in Open cIS
• Answer and make miscellaneous telephone calls
• Update various processes & procedures
• Update or add field alerts to accounts in Open cIS
• Analyzing, disconnecting, and/or scheduling accounts for disconnection and/or legal action
• Completing credit related work items
• Reviewing confidential customer account information to insure accurate billings
• Contacting customers regarding account applications and set up, skip tracing, and other various collection issues; billing theft and fraud, bankruptcy, mortgage foreclosure, and farm rewiring loans. These contacts may be escalated because of the nature of the call (service refusal, denial of medical extension)
• This group collaborates with the Customer Communication Center, site operations, bank personnel, county agencies, attorneys, collection agencies and court officials to substantiate account informationMinimum Qualifications
• High School Diploma, HSED, or GED
• 3+ years - Customer Service experience including negotiating with customers and dealing with difficult customer situations
• 3+ years - Experience performing credit & collections and analyzing customer billing
• 3+ years - Experience with computer applications including Microsoft office products (i,e; Excel, Word) and customer billing systemsPreferred Qualifications
• Associates Degree in Business Administration, Finance, Lega/Paralegal, Credit or Accounting
• Demonstrated leadership skills

Pay Range Minimum: $24.88 Pay Range Maximum: $37.32 The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role. We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.