Senior Project Manager - E-Commerce

The Senior Project Manager - E-Commerce serves as a critical strategic and operational partner to the Digital Team leadership, sitting at the intersection of strategy, execution, and people. This role leads a small team of e-commerce managers while remaining hands-on with high-impact initiatives — partnering closely with digital, creative, technology, and operational leaders to drive alignment, structure, and execution across the organization.

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

Major Duties & Responsibilities

Strategic Leadership

• Collaborate with senior leadership to translate organizational vision into clear, measurable goals and action plans for the Digital Team
• Lead annual budget planning and monthly financial tracking
• Serve as a trusted advisor — synthesizing complex information and presenting data-driven recommendations to support executive decision-making

Operational Excellence

• Oversee the end-to-end execution of digital and cross-functional initiatives, serving as the central point of contact for stakeholder communication and project status reporting
• Identify operational gaps and lead process improvement efforts
• Manage the rollout of new systems, including change management and training

Team Cadence & Communication

• Own the Digital Team's operational rhythm, including agenda setting, materials preparation, meeting documentation, and action item tracking
• Plan and facilitate cross-functional workshops designed to solve complex organizational challenges and drive collaboration across disciplines

Culture & Team Insights

• Maintain a ground-level understanding of team culture and morale, proactively surfacing friction points and providing leadership with an informed, candid view of team dynamics

Qualifications

• 8+ years of experience in operations, program management, or a chief of staff function, ideally within a digital or technology-focused organization
• 2+ years of experience managing and developing direct reports
• Proven track record leading complex digital initiatives across multiple teams and disciplines
• Strong ability to translate strategy into executable plans while managing competing priorities
• Proven ability to design and implement processes that improve team efficiency
• Excellent communication and stakeholder management skills, including comfort presenting to senior leadership
• Strong financial acumen, including budget planning and expense tracking
• High degree of judgment, organization, attention to detail, and follow-through
• Experience working with digital platforms, e-commerce environments, and/or technology teams preferred
• Comfortable operating in ambiguous environments and building structure where it does not yet exist

WHO WE ARE

In April 1994, we opened our doors on Lafayette Street in downtown Manhattan and became the home of New York City skateboarding. Over 30 years, we have established ourselves as a brand known for quality and style, and have expanded from our New York City origins into a global community, working with generations of skaters, artists, photographers, designers, musicians, filmmakers, and writers.

Our physical stores serve as cultural landmarks, reflecting the brand's street style and fostering a strong sense of community. We currently have 18 locations worldwide – six in the US, four in Europe (France, Italy, the UK and Germany) and eight in the Asia-Pacific region (Japan, Greater China and South Korea).

is the digital home of the brand with an e-commerce platform that operates in 45 countries. xhyhwjd offers customers access to the brand's full collection of products including apparel, footwear and accessories.